G.Skill RMA problems

[demenion]

This is now the second time I had to RMA my second set of G.Skill 2 GBZX..

The ram was not overclocked or anything.. all at stock speeds but one day my PC just stopped booting.

I got my RMA # and mailed the package but G.Skill replied with


Hi



We received your RMA item. However, there are over 5 burned marks in each of your memory pin. Those burned mark count as physical damage which voids your warranty.





Thank you



Yen Liu

G.Skill USA Rep

ustech@gskill.com

www.gskill.com

I am just really dissapointed, is there anything I can do or am i pretty much SOL? I have no idea how I could of caused burn damage on it, especially when it was all at stock settings. :(

[GSKILL TECH]

there are 5 burned mark in each stick (10 total)

it count as phycial damage

i will upload the picture later

we even try to clean it but we can't, we did try everything to fix it

[GSKILL TECH]

you know what,i had save one back by using strong acid cleanner. i will try another one tomorrow. also i will take some pic tomorrow. it is really werid that how you get so many burn marks in your pin?

[demenion]

It is really wierd, I have no idea how it happened :(

Thanks for trying to help.

[GSKILL TECH]

here is your ram.....
normally i hate to pose those picture on web becasue i think this is not respect to our customer
watch out your mobo vdimm....

the one i have not yet clean
http://gskillusa.com/ram/100_4371.JPG


the one cleaned
http://gskillusa.com/ram/100_4372.JPG


i am really sorry but 99% of RMA doesn't look like this...