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Delirious
11-04-2005, 02:16 PM
Has anyone had any negative experiences with Western Digital customer service?


Heres mine. My 36GB Raptor died on me about 3 weeks ago. I thought no big deal ill apply for an advance rma and have the replacement in a week.

Well i applied, was approved, and waited a week, then two, and now 3 weeks later i still dont have a drive. The status for my rma hasnt move from the first step since i applied.

Numerous emails later i finally got someone who actually seemed to care, where as the others just said to check the online status :rolleyes:

The email said they were goin to fix the situation and get the drive out. That was a week ago, and still no drive.

Is it me or does anyone else think this is extremely poor service?

I have rma'ed 2 maxtors in the past and both arrive within a week. And a quick look at resellerratings.com shows that other people have had the same experience as me.
Ugly n Grey
11-04-2005, 02:21 PM
The older raptors are not available in abundance as I understand it, they are rebuilding a number and have a backlog
Delirious
11-04-2005, 02:41 PM
The older raptors are not available in abundance as I understand it, they are rebuilding a number and have a backlog

I kinda figured that, thats not really what is aggravating. Its the fact that i have recieved no communication from them. I would be fine with it if they just told me that, that way i would know they are doing everything they can.

oh well.
Ugly n Grey
11-04-2005, 04:04 PM
I confirmed this through third part service organizations....everyone is waiting for this part.. sorry about the lack of communication, that is definitely a corporate no no...
Delirious
11-04-2005, 04:29 PM
The only reason it doesnt bother me as much as it could is because i have a backup hdd, if i didnt i would be without a comp for a while unless i bought another drive. :(


Sorry for the lack of communication? do u work for them :p:
Ugly n Grey
11-04-2005, 05:22 PM
no I just feel your pain is all... :) I'm a lazy bum, I no longer work I merely think about what it used to be like to work...
Delirious
11-04-2005, 05:50 PM
must be nice :P im a long way from being there so i try not to think about it.

Thx for the sympathy, its good to know someone feels my pain :)

it just feels good to vent sometimes.
lalPOOO
11-06-2005, 03:30 PM
I've only had to rma with WD twice, but from my experience both were LONG processes. Both drives took over a month to come back to me from the day they arrived at wd. This was over 2 years ago though.
Delirious
11-06-2005, 06:24 PM
Yah i dont think ill be buying from them again, not so much cause i think thier drives are crap, just cause i dont want to have to deal with thier extremely poor customer service.

Still havent gotten a word on shipment of the drive.

And the funny thing is they just sent me a customer satisfaction questionaire that has a $10.00 of coupon on stuff over $150.00. LOL guess what kind of feedback i gave them.
PkG.1337
11-14-2005, 09:35 PM
i see dead raptor everywhere, does it die ez'ly?
Delirious
11-15-2005, 03:42 AM
well i have had mine for a year in a non raid system why more than plenty of air flowing over it, and its dead.

Just a little update too, its going on 5 weeks now and still no drive.