View Full Version : Cascade came today, UPS really screwed it up (600KB image)
craig588
03-25-2005, 12:23 PM
One of the compressors somehow managed to jump out of its hold down mechanisim. When it arrived one of the quick connectors was acctually torn off and the other 2 were just hanging loose. The compressor itself was acctually titled at about a 60 degree angle too, causing things to fall out of place. (The expansion valve was acctually about 3 inches inside of the case)
I have reworked it and now the compressor is wired up and I have tried to straighten out the compressor, it is now probably at an 80 degree angle, still tilted, but much straighter than it was. The expansion valve is now where it belongs too.
Chilly1 has about 5 PMs from me, but he isn't at a computer right now, so I stopped PMing him so he wouldn't get back to find 500 messeges.
Here is a photo of the compressor after I did some major straightening on it.
damn thats not very nice discovery :eek:
craig588
03-25-2005, 12:35 PM
Wow, it's late, I'm going to bed, I should have been sleeping 2 hours ago. I'll provide updates in a few hours when I wake up.
I stopped PMing him so he wouldn't get back to find 500 messeges.:hehe:
Sorry about those damages man. I'm sure it'll all get sorted.
Reminds me of last month when UPS really screwed the pooch on a full computer sent to me. Come to think of it I need to find out what's going on with my damage claim. :mad:
gkiing
03-25-2005, 12:51 PM
:hehe:
Sorry about those damages man. I'm sure it'll all get sorted.
Reminds me of last month when UPS really screwed the pooch on a full computer sent to me. Come to think of it I need to find out what's going on with my damage claim. :mad:
Why am I not surprised.. ups blows .. hard. Especially for us canadians and their many thought up brokerage charges.
UPS sucks big time. Ordered some tubing on the web which ended up about $50US and they wanted $180 for brokerage and duty fees and said the value of the item was $660US. So I didn't accept the package now the seller is resending another identical package while made sure UPS doesn't screw up this time around...
saaya
03-25-2005, 01:13 PM
i dont know how it looked before and how its supposed to look, so i dont see whats so bad except for one tube thats been disconnected?
yea, I hate UPS! Anytime I have to ship UPS I pack the hell out of whatever I am shipping lol.
shadowing
03-25-2005, 02:13 PM
UPS sux. Let's leave it at that.
Russell_hq
03-25-2005, 02:16 PM
i dont know how it looked before and how its supposed to look, so i dont see whats so bad except for one tube thats been disconnected?
How bad do you want it to be? A disconnected pipe is as bad as it gets, thats pretty much not fixable unless you send it back.
pythagoras
03-25-2005, 02:30 PM
I know chilly1 built that cascade, is he the one that shipped it to you? He usually uses usps.
Regards
John.
Bloody_Sorcerer
03-25-2005, 02:45 PM
UPS is wretched. We were staying in Canada once and *someone* forgot their glasses, so we have the person who is watching our dogs UPS them 1-night. Biiiiiiiig mistake. Overnight to canada cost: 70 dollars. It showed up 3 days late. 70 dollars for what would be (slow) standard ground. UPS sucks. Alot. Hence, I swear by FedEx :)
On topic: Really sucks about the damages... Is it still functional at all?
skate2snow
03-25-2005, 03:01 PM
i dont know how it looked before and how its supposed to look, so i dont see whats so bad except for one tube thats been disconnected? Thats not disconnected.... Its a shraeder:lol:. It is normal... You connect your gauge there to have the pressure... the problem is at the level of the compressor... You see that it is tilted and seems damaged because of turbulance...
Cossey
03-25-2005, 03:03 PM
tbh i wouldnt try and start it untill youve talked to Chilly1 you might end up doing more damage.
Dissolved
03-25-2005, 03:17 PM
Never use UPS when sending any phasechange.
Mine Single Phasechange Unit i sent got broken in 2.
UPS DOES Not Give a .. About packages. I even had "this side up" and fragile Stickers all over the box, when they went to deleiver the unit they rolled the box out of the truck.
UPS is somewhat good for sending things Non-breakable, and they can be cheaper. They have Decent service.
Use USPS, FedEx, or DHL next time.
skate2snow
03-25-2005, 03:29 PM
Yes, but try to avoid FedEx too... They are very good, but... USPS is better for phase change IMO, and Chilly1 shares this opinion;).
And craig, Chilly1 is pretty busy ATM, so please understand late answers..
STEvil
03-25-2005, 03:45 PM
UPS is horrible.. I was at local computer shop and they were loading packages into truck.. guy picks up package then promptly drops it whining that its too heavy (package was 65lb's IIRC).... at least it was RMA stuff.
I dont use anything other than USPS anymore... Fedex is good, but they dont deliver to rural residences so I dont tend to use Fedex... being a rural resident and all..
Does the cascade still work?
Redwolf
03-25-2005, 04:12 PM
Who brazed up that piping? Its just awful
Chill1 did it, you can see on the metal bottom his name is written.
craig588
03-25-2005, 04:40 PM
Well, chilly1 said it was ok to try turning it on. I did and heard a hissing sound. There is a leak in the first stage right at the condenser entrance, I can hear the hissing change in pitch when I put my hand over that area.
I will rebraze that connection and then regas the first stage.
craig588
03-25-2005, 04:43 PM
i dont know how it looked before and how its supposed to look, so i dont see whats so bad except for one tube thats been disconnected?
Thats a valve for connecting gauges to.
Look at the compressor near the condenser, notice how "tilty" it is? I was worried about the oil not flowing proporly because of the tilt (It used to be even worse than in the picture)
Now I have bigger things to worry about.
pythagoras
03-25-2005, 05:06 PM
Craig,
Could you take pictures from the other side of the unit?
Regards
John.
craig588
03-25-2005, 05:23 PM
http://img229.exs.cx/img229/9034/dscf16830nc.jpg
The only thing I have done since the last picture was correctly wire the compressor, but you couldn't see the wires in the first shot anyways.
pythagoras
03-25-2005, 05:25 PM
Just a bit further along, where the discharge line meets the condensor
craig588
03-25-2005, 05:31 PM
You can't see the leak, it's very small. I havn't rebrazed it yet either.
http://img234.exs.cx/img234/7144/dscf16812he.jpg
runmc
03-25-2005, 05:36 PM
Sorry Craig -
I feel your pain. :(
I'm repairing a cascade as we speak that UPS also tore up. It's just as bad as your, probably worse.
chilly1
03-25-2005, 06:15 PM
Be very careful with that condenser is has a circuit for the high stage and the low stage.
And if you need gas or parts PM me and They will be shipped on monday... We will catch UPS later...
G H Z
03-25-2005, 07:19 PM
That sucks :mad:
FYI, Fedex pretty well trashed my Baker rotary last week. Condensor & fans were broken loose but fortunately no leaks unlike your unit. Sounds like USPS might be the way.
I hope you can get it fixed & running like Chilly had it tuned:)
craig588
03-25-2005, 07:33 PM
I don't think I'll be able to tune it well, I have only built single stage systems before, and I don't even have some of the cooler gasses chilly1 has, nor the knowledge of how to charge them.
If I get -80C loaded I'll be happy.
G H Z
03-25-2005, 07:34 PM
Was it covered for loss in shipping? I'd send it to Chilly and send them the bill.
craig588
03-25-2005, 07:39 PM
It is insured for 1350$, OPB is filing a claim for it right now.
Cpt Twitchy
03-25-2005, 08:08 PM
Sorry this happened to you. I have no experience with shipping objects of this size but I always go FedEx.
Little story about UPS
My Dad used to work for them as a driver when he was in college. The head people would say stuff like if it says this side up or fragile to ignore it and don't worry about it. Another thing that would happen is that the this side up stickers could not be seen when it was on the shelves even if they cared about the package.
craig588
03-25-2005, 08:12 PM
This system was definalty dropped on its back, there is no way the compressor aquired that tilt by falling straight down.
STEvil
03-25-2005, 08:37 PM
Let us know what you actually get out of it.
Last time I had to file a claim I only got 75% of the insurred value and it took 4 months.
charlie
03-25-2005, 08:44 PM
I ship UPS, FEDEX and truck freight EVERYDAY with my business....
Let me give advice:
Only ship cascades with freight co's like Overnite, Yellow Old Dominion or FEDEX FREIGHT.... put it on a mini-pallet, strap it down. PERIOD.
Cost will be similar, maybe a few bucks more... but MUCH safer.
C
Dissolved
03-25-2005, 09:06 PM
It is insured for 1350$, OPB is filing a claim for it right now.
Good luck getting the money. they will want to come and inspec the packing and unit. They will want to know what gas is inside, and if you tell them then they wont help you. UPS does not allow shipping certian gasses From what ive been told. When my Unit Broke in the mail, i Talked with one of the major Heads in the LA UPS Hub, and he basically had to know Exactly what it was, what it did, and what was inside.
Shipping toxic gasses Via UPS isnt a good idea. if you didnt tell them what u were shipping Exactly before, they wont help you.
:\
gkiing
03-25-2005, 09:54 PM
It is insured for 1350$, OPB is filing a claim for it right now.
That's the way to go. Stick it to them, they MUST cover the cost of repairs. There's no excuse; their a sloppy company with sh*tty handling practices. I can't stand UPS.. they shouldnt be allowed to do business. I've just had so much trouble with them its very easy for me to flame at them. I once had them ship a 50+LB package with a new 21" monitor (bought off ebay). I opened it and the thing was smashed.. literally. The delivery guy had just dropped it on the doorstep.. cement. I was after them for months and eventually got my insurance. Strangely eneough, I have heard many complaints about them yet the don't seem to lift a finger to improve their work ethics.
Hope that wasn't a leak in the low stage, cause its gona be expensive if you lost the ethylene :(
USPS is the way to go..
charlie
03-25-2005, 10:18 PM
Good luck getting the money. they will want to come and inspec the packing and unit. They will want to know what gas is inside, and if you tell them then they wont help you. UPS does not allow shipping certian gasses From what ive been told. When my Unit Broke in the mail, i Talked with one of the major Heads in the LA UPS Hub, and he basically had to know Exactly what it was, what it did, and what was inside.
Shipping toxic gasses Via UPS isnt a good idea. if you didnt tell them what u were shipping Exactly before, they wont help you.
:\
Of course... I'm sure ;) that OPB shipped it without gas ;) to follow UPS guidelines :D
The unit will have to be repaired, including new parts and labor worth about....hmmm.... 60% of the value :D
C
craig588
03-25-2005, 10:27 PM
Well, it doesn't have gas now, so I guess he didn't :D
charlie
03-25-2005, 10:29 PM
Well, it doesn't have gas now, so I guess he didn't :D
Of course he didn't.... you were going to have it charged....
Next time, have him insure it for $3000.... bastards!!!!
gkiing
03-25-2005, 11:10 PM
Well, it doesn't have gas now, so I guess he didn't :D
Exactly. Theres no way for them to prove otherwise anyway.
edit: was wandering around teampuss forums and noticed that one of runmc's cascades that he sold was also damaged by ups in shipping.. seems that they have serial screw-ups (haha get it.. lol)
pissboy
03-25-2005, 11:45 PM
I even had "this side up" and fragile Stickers all over the box, when they went to deleiver the unit they rolled the box out of the truck.
For anyone who has ever worked in shipping.. all those stickers say is "kick me" and "drop me". You're best off just packing it good in the first place and not advertising to the disgruntled workers that this package will cost the company a lot of money. I worked at a shipping hub for a large office supply chain, and fact of the matter was, we wanted to get our work done as soon as we could so we could leave. If that meant *throwing* some marker/cork boards over the top of pallets in a trailer to save space, we did it. I dont know how many things we just threw in the trailer to get the job done.
Another thing.. if it wasnt packaged to sustain a 6 foot fall, then I doubt it will be covered. Most of the time that the package is moving through the hubs, its on conveyors, and they do fall off the conveyors. If you really need to put fragile and this side up stickers on it, then its not packaged correctly.
I had to deal with this at work about a year ago. We shipped out a 40LB motor control unit to a company for repair, they sent it back with barely a 1/2" of padding around it and it was dropped on the corner. FedEx or UPS or whoever it was didnt even think about paying for it after seeing the packaging. The unit was sent back for repair and they had a person drive 1000 miles out to us to hand deliver it.
esoteradactyl
03-25-2005, 11:59 PM
geez does this thread ever bring up a bad memory :(
i shipped out a mach 2 for modding to chilly using usps. when i recieved the unit back it didnt work. the line going to the codenser was broken. so i sent it back to get repaired. this time after chillly sent it out, it never arrived.
so great now its missing. what am i going to do??
i searched and searched for my insurance slip. nowhere to be found. it had made its way into the trash while my gf was cleaning the house earlier in the week. so here i am on the phone trying everything in my power to get this mach 2 located. after being on the phone for several days, everybody i talked too was saying the same thing. without your insurancde slip, theres nothing we can do. i found this hard to believe. you would think they kept records of insurance purchases and whatnot. but no they dont. so till this day there is still a mach 2 out there with my name on it :(
oh yeah i forgot to mention before the unit dissappeared into thin air, the package was shipped from vegas to minnesota by accident. cmon now, im in california! after it left minnesota it was never seen again.
chilly1
03-26-2005, 12:15 AM
geez does this thread ever bring up a bad memory :(
i shipped out a mach 2 for modding to chilly using usps. when i recieved the unit back it didnt work. the line going to the codenser was broken. so i sent it back to get repaired. this time after chillly sent it out, it never arrived.
so great now its missing. what am i going to do??
i searched and searched for my insurance slip. nowhere to be found. it had made its way into the trash while my gf was cleaning the house earlier in the week. so here i am on the phone trying everything in my power to get this mach 2 located. after being on the phone for several days, everybody i talked too was saying the same thing. without your insurancde slip, theres nothing we can do. i found this hard to believe. you would think they kept records of insurance purchases and whatnot. but no they dont. so till this day there is still a mach 2 out there with my name on it :(
oh yeah i forgot to mention before the unit dissappeared into thin air, the package was shipped from vegas to minnesota by accident. cmon now, im in california! after it left minnesota it was never seen again.
This is not the only one I never recieved I just had one shipped in from AZ for modding USPS say's it was dropped here and was signed for I never got it. So we have managed to find out that the carrier was not the regular guy he was on vacation. And they tell me that because it was signed for it won't be covered... I got news for them I checked with a lawyer and they are required to provide proof. They have none I asked for a copy of the sig it is not availale they tell me the person signing needs to give permission. SO they say it was me but I can't get the copy.. catch 22. I am going to teh main office on monday to fix this.. News,,,,, we got a call from some guy in Scotsdale AZ ( the town where the unit came from) He found a Unit at a yard sale and bought it and found our phone number on the label and called Fugger bought it from him so we will get this one here. it is something anyway.
Onepagebook
03-26-2005, 12:34 AM
Sorry to hear about this anyway.
I took 2 days to pack that unit and UPS messed it up.:(
NiCKE^
03-26-2005, 11:12 AM
Damn that one is Nasty! Gotta be like the mail office in Sweden. They suck big time. If you dont use their service that cost 120/sek for a package and you will get a tracking number you cant be sure it will get to the adress. Well UPS are might running a anti-cascade campain? Since they :banana::banana::banana::banana:ed up more then just this :D
charlie
03-26-2005, 11:25 AM
LIke old charlie said before... trucking freight co's have LAZY employees there, lol... they don't pick up ANYTHING by hand. Just put a cascade on a small pallet, and it will be picked up, moved and carried by forklifts the whole trip. Much safer than being tossed around by Jethro.
I shipped an aquarium chiller, a big 1/2hp unit via UPS about 5 years ago, it broke during shipment, too. I built and packed it in a big wooden crate!!
UPS = Bad news
C
STEvil
03-26-2005, 02:02 PM
This is not the only one I never recieved I just had one shipped in from AZ for modding USPS say's it was dropped here and was signed for I never got it. So we have managed to find out that the carrier was not the regular guy he was on vacation. And they tell me that because it was signed for it won't be covered... I got news for them I checked with a lawyer and they are required to provide proof. They have none I asked for a copy of the sig it is not availale they tell me the person signing needs to give permission. SO they say it was me but I can't get the copy.. catch 22. I am going to teh main office on monday to fix this.. News,,,,, we got a call from some guy in Scotsdale AZ ( the town where the unit came from) He found a Unit at a yard sale and bought it and found our phone number on the label and called Fugger bought it from him so we will get this one here. it is something anyway.
Funny.. I was also told an item I RMA'd was signed for at the end location.. but talking to the person who supposedly recieved it..? Nope, hadn't shown up yet..
Also i'm not saying what it was or who it was going to because someone might construe the statement as being against the company ..
craig588
03-27-2005, 10:17 AM
I can't do any repairs on this unit untill UPS comes out and investigates it to verifiy that it acctually is damaged. If they come here and it's working fine I don't have much of an insurance case, do I?
UPS hasn't given any estimates, but if this takes as long as other peoples insurance claims have I might just have a broken cascade sitting here for 4 months.
A claim inspector came out and took pictures of damage March 2nd. I sit here on the 27th not having heard anything from them since then.
I'm calling them this week to see what's up.
Funny thing is, the package was PACKED and INSURED at a UPS store for $100+. I mean how could the damage be anyone elses fault when they did everything? :lol2:
Chris27
03-27-2005, 10:46 AM
That's the way to go. Stick it to them, they MUST cover the cost of repairs. There's no excuse; their a sloppy company with sh*tty handling practices. I can't stand UPS.. they shouldnt be allowed to do business. I've just had so much trouble with them its very easy for me to flame at them. I once had them ship a 50+LB package with a new 21" monitor (bought off ebay). I opened it and the thing was smashed.. literally. The delivery guy had just dropped it on the doorstep.. cement. I was after them for months and eventually got my insurance. Strangely eneough, I have heard many complaints about them yet the don't seem to lift a finger to improve their work ethics.
Hope that wasn't a leak in the low stage, cause its gona be expensive if you lost the ethylene :(
USPS is the way to go..
hmm I once bought a refurb 19" iiyama monitor off ebay. It arrived with a 1" wide crack running down the middle. maby i shouldnt have been so hard on the company i bought it from but blamed ups :eek:
eva2000
03-28-2005, 11:13 AM
ouch... always wondered, would expandable foam that hardens after sprayed out can be filled inside the cascade/phase change unit so there's no gaps at all inside be able to protect the unit from such issues ? then remove the foam once unit arrives ?
Entity_Razer
03-28-2005, 01:49 PM
I think it's possible but I'm not 100>% sure.
I know there is a foam that you can just sparay and ahrdens. but I believe when it hardens it HARDENS. In the way that you'll never get it off ever again.
UPS Sucks bigtime. I once orders 3 louzy chips and they never kept their deal and always came at a wrong time,wrong date .....
Say no to UPS and just Fedex or DHL or whatever it
Bennah
03-28-2005, 02:27 PM
Sorry to hear your misfortunate Craig...
I hope you get the whole situation resolved soon so you can enjoy the wonderful piece of kit in the way it was meant to be used :)
reject
03-28-2005, 04:17 PM
ouch... always wondered, would expandable foam that hardens after sprayed out can be filled inside the cascade/phase change unit so there's no gaps at all inside be able to protect the unit from such issues ? then remove the foam once unit arrives ?
not really, expanda foam is so permanent you use in for insulation on evaps and HXs.
These shipping companies SUCK! maybe i should buy a plane and make my own cascade shipping business.... :D
gkiing
03-28-2005, 04:58 PM
not really, expanda foam is so permanent you use in for insulation on evaps and HXs.
These shipping companies SUCK! maybe i should buy a plane and make my own cascade shipping business.... :D
yeah, to quote the bottle i have "uncured foam may be removed with acetone. Cured foam must be removed mechanically " :p:
chilly1
03-28-2005, 05:53 PM
I will now only use trucking companies or air freight... One thing always note any damagfe and make the delevery person write it down... I have 3500 in claims unpaid because of bad shippers that wiont cover cause they were not noted... on teh delevery reciept.
STEvil
03-28-2005, 09:54 PM
chilly - talk to their bank?
Also, on note of that hardening foam: Just put duct tape between the surfaces you are spraying it on and maybe smear a bit of vaseline or something on each surface, then it wont stick to anything.
gclg2000
03-28-2005, 10:00 PM
UPS sucks :banana::banana::banana::banana:. I've had two packages recently w/ HVAC parts that have been hosed over.
I hate UPS. I saw a truck guy throwing out my package once. I wish i had a video camera to show ya'll how bad he was slinging these things onto our apartment parking lot.
chilly1
03-28-2005, 10:47 PM
A claim inspector came out and took pictures of damage March 2nd. I sit here on the 27th not having heard anything from them since then.
I'm calling them this week to see what's up.
Funny thing is, the package was PACKED and INSURED at a UPS store for $100+. I mean how could the damage be anyone elses fault when they did everything? :lol2:
I have a damaged cascade in Denmark that arrived there in NOV. and UPS still has not done a damn thing!
wdrzal
03-28-2005, 11:42 PM
if in the US buy your systems a bus ticket,no kidding,while greyhound will cost more ,they are more carefull with heavier packages. a 50# package from vegas to pittsburg is about $40.00 their is a rate calculator at www.greyhound.com go to product & services ,then shipping. walt
charlie
03-29-2005, 12:07 PM
if in the US buy your systems a bus ticket,no kidding,while greyhound will cost more ,they are more carefull with heavier packages. a 50# package from vegas to pittsburg is about $40.00 their is a rate calculator at www.greyhound.com go to product & services ,then shipping. walt
great idea!!
Hopefully your claim goes better than mine. I'm out a 6800gt it looks like.
They said the box wasn't damaged enough and that it was probably dead before it got shipped.
So yeah I'm sure one of my best friends sent me a dead card!
gkiing
03-29-2005, 03:32 PM
if in the US buy your systems a bus ticket,no kidding,while greyhound will cost more ,they are more carefull with heavier packages. a 50# package from vegas to pittsburg is about $40.00 their is a rate calculator at www.greyhound.com go to product & services ,then shipping. walt
that's awesome :D
40$ really isint much to ship 50lbs..
craig588
03-29-2005, 04:29 PM
Hopefully your claim goes better than mine. I'm out a 6800gt it looks like.
They said the box wasn't damaged enough and that it was probably dead before it got shipped.
So yeah I'm sure one of my best friends sent me a dead card!
The packing materials and box on mine are immaculate, it appears to only have faced one bad drop, flat onto its back out of the back of the truck.
I can invision it, the guy is unloading the truck, it is heavy, so instead of cafefully putting it down he picks it up so that it is over the edge of the truck and lets it drop.
i_like_penguins
03-29-2005, 05:10 PM
chilly - you would think that if you or your wife signed for the package you should be able to sign something saying that they can say that you signed it. That sucks though.
greyhound for shipping huge packages. going to have to rember that one next time I ebay a server
craig588
04-05-2005, 07:44 PM
The UPS investigator comes tomarrow. It means I might be able to begin repairs on it after he leaves. I'm not sure though, on the phone he just said he needed to "investigate" it, I'm not sure if that involves taking it down the UPS HQ or just looking at it.
All they did in my case was take plenty of pictures of the box/packing materials, along with any damage incurred by the contents....
I'll never ship UPS again though.
gclg2000
04-05-2005, 07:58 PM
Yes, once again don't ever ship UPS. We are all getting hosed through the main feeder cities that coordianate all the packages.
craig588
04-05-2005, 08:12 PM
The packing the system was in is immaculate, it only face one real drop, and it was right onto a flat side. There arn't any dents in the case, and the packing is the sqishy type that will bounce back if it gets pushed on.
It doesn't matter if UPS denies my claim, I'll just sue them for 1350$+my legal fees. There's no reason I should loose.
The packing the system was in is immaculate, it only face one real drop, and it was right onto a flat side. There arn't any dents in the case, and the packing is the sqishy type that will bounce back if it gets pushed on.
It doesn't matter if UPS denies my claim, I'll just sue them for 1350$+my legal fees. There's no reason I should loose.
i just read the thread and i hope everything works out for you.
And ofcourse for the others, who got problems with the UPS.
Cossey
04-13-2005, 07:53 AM
yeah how did it go with the ups investigator
BLHealthy4life
04-13-2005, 09:14 AM
Both UPS and Fedex suck.
Fedex damaged my prommie coming to me from chilly1 and then damaged it again on the return ship for repairs!
UPS and Fedex really need to start holding employees accountable for damage. Each handler needs to sign off on the package(s) regardless if it slows down ship time.
Once employees are held responsible, only then will things change.
sjohnson
04-13-2005, 05:05 PM
Experience must vary by geography.
I have little experience with DHL because their guaranteed overnight is delivered overnight to a USPS office 200 miles away, then USPS takes its sweet time, usually over a week to deliver. No one but me can sign for their packages and they refuse to deliver anywhere but my home. I have to sign in person, a signed delivery waiver isn't an option. So, to get a DHL I have to get notice of attempted delivery, then take time off to go to the Post Office. I work 30 miles from my Post Office :(
My company receives about 10 UPS packages/day and 3-5 Fedex/Express. We send 3-5 out each day UPS.
Fedex packages have a higher damage rate than UPS, plus the Fedex driver (not the Fedex Express drivers) has been led by caravan to my place in town 3 times and still can't find it.
UPS packages, even fragiles, arrive in nearly perfect condition. The UPS drivers all know where I work so they even drop my deliveries to me at work instead of to my home (Fedex Express drivers also do this for me :))
wdrzal
04-13-2005, 06:06 PM
most people don't understand packaging specifacations,most of the time its not ups's fault,actually I think they are the best of the big 3. boxes and packing materials all have crush & burst strengths,heavy items are hard to pack and to protect properly,has something to do with Newton's laws,That Damm Newton :D Walt
gkiing
04-13-2005, 06:41 PM
most people don't understand packaging specifacations,most of the time its not ups's fault,actually I think they are the best of the big 3. boxes and packing materials all have crush & burst strengths,heavy items are hard to pack and to protect properly,has something to do with Newton's laws,That Damm Newton :D Walt
Well I can say that UPS does a sh*tty job handling their packages I've witnessed it in person at their depot on several occasions. They are, in my opinion, the absolute worst logistics company.