View Full Version : I need your help with Asus warranty question please.
newls1
07-16-2009, 11:47 AM
I have a P5Q-PRO that is dead. I have exhausted all possible ways to get this thing to power up, but I still get nothing. I can't figure out where to file for a warranty on there terribly laid out website. Can someone offer some assistance? Thank you!
wez3570
07-16-2009, 11:48 AM
In the UK you have to go through the retailer you originally bought it from. I did anyway!
Best way is to call them. Expect to wait a while to a) talk to a customer support representative and b) get the board back.
Every time I've RMA'd an ASUS board it's been a month of turnaround time. I'd try to go through your retailer first.
jcniest5
07-16-2009, 12:04 PM
Go here: http://vip.asus.com/eservice/usa_rmaserv.aspx
highoctane
07-16-2009, 12:07 PM
No need to screw around on the website, just call them and get the RMA# over the phone.
newls1
07-16-2009, 12:09 PM
Thanks everyone, that last link is what I was exactly looking for..... appreciate you all.
SoulsCollective
07-16-2009, 12:19 PM
Given the age and value of the board, you may find it less damaging to your psyche to shell out for a new one than to try and get Asus to give you any kind of customer service, let along actually replace your board.