XFX 9600GT (Blackscreen of Death)

[Airbird]

Just wanted to note that I love XFX products!

Ok to the problem, I just built a new rig for my wife using a XFX 9600GT, she has been using it at standard clock speeds for about 2 weeks now, playing WoW, Oblivion, World in Conflict, and Civilzation 4, seems to run all them games great. But the reason I just built the rig was for her to play Warhammer Online, we pre-ordered it so that we could play the open beta, and thats when the problem starts. It could be from 10min-1hr of game play but it happens every time. The blackscreen (No Signal) on the monitor, and the sound keeps repeating. The only way to reset it is to do a hard reboot :mad: At first I though maybe it was power supply 500w so I changed that with mine 650w. Same problem only seemed to get worst crashing only mins into the game. I've done some searches and seems that I'm not the only one, some suggest bio flash, other suggest down clocking. But I don't plan on screwing with anything unless its offical so thats why I'm here for some "offical" help. Thanks guys, heres the system specs

Manufacturer: Me
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz
Memory: 3098MB RAM
Hard Drive: 250 GB
Video Card: XFX NVIDIA GeForce 9600 GT
Monitor: Synaps 20" Monitor
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080425-1930)
Motherboard: XFX MG-63MI-7109 Motherboard - NVIDIA nForce 630i/7100, Socket 775
Computer Case: Antec 900

[XFX Tech]

With how new Warhammer is and it still being in beta and you pointing out that it runs fine in all of those other games I would have to point at Warhammer if that is the only game it happens in.

What driver version are you running with this card? Try downloading the latest beta drivers from http://www.nvidia.com/Download/Find.aspx, downloading driver sweeper from http://downloads.guru3d.com/download.php?det=1655, uninstalling the display driver and then restarting in to safe mode and running the driver sweeper. Reinstall the 177.92 betas and see if the same thing is happening. If it does than try the card in your system as well to see if you can replicate the problem. If it is still only happening in Warhammer than it is probably the application. The developer would have to help at that point. I don't know anything about Warhammer other than what I have read. I am too hooked on Spore right now to play Warhammer. :rofl: If you can replicate it in multiple games in multiple systems than it is the card.

If it is the card causing it than make a support ticket at http://www.xfxforce.com/en-us/Help/Support.aspx and PM me the ticket number.

[Airbird]

With how new Warhammer is and it still being in beta and you pointing out that it runs fine in all of those other games I would have to point at Warhammer if that is the only game it happens in.

What driver version are you running with this card? Try downloading the latest beta drivers from http://www.nvidia.com/Download/Find.aspx, downloading driver sweeper from http://downloads.guru3d.com/download.php?det=1655, uninstalling the display driver and then restarting in to safe mode and running the driver sweeper. Reinstall the 177.92 betas and see if the same thing is happening. If it does than try the card in your system as well to see if you can replicate the problem. If it is still only happening in Warhammer than it is probably the application. The developer would have to help at that point. I don't know anything about Warhammer other than what I have read. I am too hooked on Spore right now to play Warhammer. :rofl: If you can replicate it in multiple games in multiple systems than it is the card.

If it is the card causing it than make a support ticket at http://www.xfxforce.com/en-us/Help/Support.aspx and PM me the ticket number.

Well thats what my first thought warhammer but... After doing a search on "9600GT Blackscreen" I found that alot of users are having the exact same problem as I'm having but with other games (Bf2142, EQ2, Ut3, etc), after abit of game play monitor goes black "No Signal" and the sound repeats and you need to hard reboot.

Heres a few references
http://www.evga.com/forums/tm.asp?m=272011
http://forums.nvidia.com/index.php?showtopic=61430
http://www.bjorn3d.com/forum/showthread.php?t=22272
http://www.gamespot.com/pages/forums/show_msgs.php?topic_id=26277595

When I get home I'll try them drivers if I already don't have them, I have the lastest installed, installed them last night.

[XFX Tech]

I have seen it on the web but honestly most of the cards that come in for that don't do it when they get here. You can almost search for any card from any brand and any problem in google and come up with hits for it. It is just how cards act when hardware or software is 100%. Hopefully it is an easy answer and you can get it to do it in your system in another game and then it should be easily fixed by replacing the card.

[Airbird]

Thanks for the help , I've updated my drivers from 175.19 to 177.92 beta (No improvement) I've also updated my motherboard drivers to current (No improvement). And I got the crash to happen with Battlefield 2142 after a painful 2hrs of playing it. So here I am again,..:shrug: heres the ticket I sent in and I PMed you the ticket number.

I'm getting black screen crashes after any amount of game play 10mins-1hr. What seems to happen as I'm playing the game I get a black screen on my monitor and the monitor says "No Signal" and the sound from the game is looping. The only way to restore my computer is to hard reboot it manually. So far the only 2 games that I have that causes this problem are Battlefield 2142 and Warhammer Online. I have also tested it out on Oblivion and World in Conlfict without any problems.

What I have done to try to fix the problem is update drivers to 175.19, and currently trying 177.92 beta. I've also updated my motherboard drivers XFX MG-63MI-7109 Motherboard. And for last resort swapped a 650watt power supply to test. With no improvement.

Also my graphics card BIOs is 62.94.0D.00.71

Thanks and hope to hear from you soon.

Steven

[C.Ron7aldo]

i suggest going to your Nvidia control panel and turning your card Fan up to 100% it might be a Heat issue :shrug:

[Airbird]

i suggest going to your Nvidia control panel and turning your card Fan up to 100% it might be a Heat issue :shrug:

Yea the fan is at 100% already, I also have a Antec 900 Case with all fans on high with a PCI slot fan just for the graphics card picture of the card in the case http://img60.imageshack.us/img60/8635/miscpictures011ni1.jpg

Thanks anyways Ron