XFX RMA for 2 month ?

[Leon939]

i was send RMA my GF XFX 8800GTX from Germany ago two month.

My seri no. HYF094058

http://img248.imageshack.us/img248/1175/img0650akv8.jpg

http://img212.imageshack.us/img212/7807/img0666apx6.jpg

and now, I want to know warranty status of my graphic cards.

sorry for my english :(

[XFX Tech]

Do you have a support ticket or RMA number I can reference to look it up? I am with the North American support team but I can see what information I can get for you.

[Leon939]

i dont have RMA number .....

i have a bill , i buy at /http://www1.hardwareversand.de/idxcontact.jsp
it's german

Rechnungsnummer : 3000517239
Rechnungssdatum : 22.12.2006
Auftragsnummer : 1500078826
Auftragsdatum : 22.12.2006
Kundenummer : 79963
Lieferscheinnummer : 1600059811
Bestellangaben : WETOWWL9CA57UN
Verkaufsburo : 5097

[XFX Tech]

Did you send the card in to us or your retailer? If you were the original owner of this card I would think it should still be under the European warranty. The 8800GTX is less than two years old. Generally, the warranty over there is two years and handled through the retailer I believe.

[Leon939]

Dear Mr. Lai,

we sent you a new graphic card. It should be delivered today. Unfortunately this graphic card was not available in stock for a certain time.


Yours sincerely
Stephan Allhoff

hardwareversand.de
Service Center

Our Service Center is available: Monday to Saturday (8 a.m. - 8 p.m.)
fon: +49 (1805) 711 117 (0,14 €/min. within Germany)
fax: +49 (1805) 959 666 (0,14 €/min. within Germany)


hwv hardwareversand.de GmbH
Gewerbepark Möhnesee
Daimlerweg 4
D-59519 Möhnesee

Registergericht Arnsberg
HRB 5956
59821 Arnsberg
Geschäftsführer: Ralf Schwalbe

now, why i don't have a new graphic card ? :down:

can you help me for this ??

http://img60.imageshack.us/img60/2248/49884196ut6.jpg

[XFX Tech]

That looks like you RMAed through your retailer. We wouldn't be able to help with that. See if you can get a tracking number from them for the package that was going to you.