defective xspc water block?

[pwolfe]

I recently installed an xspc full cover water block on my 8800gt. I painstakingly installed it making sure that the screws were not over tightened. I also have nothing but distilled water inside my loop.

Now the problem is that by one of the screws that hold the plastic to the copper, it looks like someone smashed it with a screwdriver, and there is a crack that runs down the face of the block. It is physically impossible to be struck in the location it is in. The unit is not leaking water...for now.

I contacted jab-tech about this but haven't heard anything. Is it possible my unit was defective, and how is jab-tech with customer service?

Sorry no pics, im at work atm.

[BlueAqua]

Was it broke before you installed it? I don't think it would just crack while just sitting there. Let's see some pics when you have a chance.

[pwolfe]

It was perfect before I installed it. I just don't get it, unless there are some gremlins or something. Jab-tech is taking care of me so far, so I'm not too worried about it. I just thought I would mention it after the qc thread recently

[TedShred]

Strange stuff. Any chance that a tiny little hairline crack could have expanded into something serious from the GPU heat?

[HaCKs]

I just last night went through something similar with two brand new XSPC blocks....

http://www.xtremesystems.org/forums/showthread.php?t=192270

Are we starting to notice a QC trend going on....


http://i279.photobucket.com/albums/kk123/hacksowns/IMG_0772.jpg

[TedShred]

dam.... gettin' a bit nervous here. I've got a couple xspc 3870x2 blox that I quickly inspected upon delivery but haven't installed. (I'm taking the slow and steady concept to the max on my build.:p:) Think I'll give 'em a more thorough exam like now. (edit: passed the eyeball & straightedge test.)

[pwolfe]

Here's the damage:

And I want to reitterate, I never touched the screws on the acryllic side of the unit, and only hand tightened the block to the card, then giving an extra 1/8th turn with a screw driver to let it bite in.

http://img.photobucket.com/albums/v482/pwolfe/DSC03522.jpg

http://img.photobucket.com/albums/v482/pwolfe/DSC03531.jpg

http://img.photobucket.com/albums/v482/pwolfe/DSC03532.jpg

[HaCKs]

Wow that is really bad!

[TedShred]

Yikes:(..... crazy how that one area is all shattered.

[NaeKuh]

Holy Cow.

Thats bad.

I can vouch for jab-tech. As long as you didnt do it, and its a defect, john has no issues on a RMA.

But dude, 2 XSPC blocks going bad. Im gonna have to tell everyone now to wait on there blocks.

[lennox]

perhaps the copper wasn't flat so when you attached it to the card, the weakest point of the plexi shattered. who knows...

hopefully you can get an exchange, that is really messed up, good luck.

[pwolfe]

yeah it definately blows, but John is taking care of me after seeing the pics.

So, I've had a piece of paper towel taped to the block for over 24 hours now and not a drop of water has come out. Think its safe to just run my loop until the replacement top gets here?

[BlueAqua]

I don't think it's safe or that advisable. Just put the stock cooler back on and keep your parts from any accidental damage. Better safe than sorry.

[lennox]

you are crazy to run it like that...

[pwolfe]

yeah I already called my wife and had her power down the box, I'll take it all out tonight.

[RealRedRaider]

@pwolfe... Man, THREE bad XSPC full cover blocks in two days, I am really sorry for you and HaCKs...

I am seriously begining to question the quality control at someone's Chinese factory...errr sweatshop...

I have 3 XSPC reservoir tops for my MCP355's, was telling Big_Daddy how none of my tops have the same volute cut into the bottom. Actually, I am now seriously questioning if I should put them into my new build...

Iwaki RD-30, I here you calling LOUD & CLEAR...

[NaeKuh]

Iwaki RD-30, I here you calling LOUD & CLEAR...

i never told you why i bought mine huh?

I got fed up of regular h2o pumps after losing my 2nd DDC-2.

I lost a total of 3 tho. Incase someone is wondering how many i lost.

Didnt even want to see another Laing pump period.

Iwaki came to the rescue!

[TedShred]

It was nice not finding any visible trouble with my xspc blocks. Great, now I can chew on the food for thought about the DDCs and their xspc top counterparts. (Got a couple of each of those too.)

Man, stressful thread!

[NaeKuh]

hey op you seriously didnt drop this block right?

Now that i take a good look, it looks like it was dropped on that bolt.

(your last picture shows the impact site and location by broken acrylic on the side)

The pressure from the impact then caused the cracks. :T


Im not accusing you. Im just saying it looks like something hit it hard.

[RealRedRaider]

hey op you seriously didnt drop this block right?

Now that i take a good look, it looks like it was dropped on that bolt.

(your last picture shows the impact site and location by broken acrylic on the side)

The pressure from the impact then caused the cracks. :T


Im not accusing you. Im just saying it looks like something hit it hard.

Sure does, doesn't it...

Have you been naughty with your XSPC block ???

[HaCKs]

Correction people, that is THREE bad blocks in two days.

Both of mine were not made right.

[NaeKuh]

Correction people, that is THREE bad blocks in two days.

Both of mine were not made right.

holy cow....

okey, im sticking with EK's or DD's.

[pwolfe]

I SW E A R I did not drop this unit. This is my first WC rig so I babied these parts. Everything was handled with utmost care. dropped at the factory creating a hairline crack maybe?

[Navanod]

Hairline expanding into this kinda state is kinda hard to believe...
once again, not accusing but overtightening should not result in such "shattered" cracks...might be tough getting this RMA'ed unless Jab's really nice

[IanY]

@pwolfe... Man, THREE bad XSPC full cover blocks in two days, I am really sorry for you and HaCKs...

I am seriously begining to question the quality control at someone's Chinese factory...errr sweatshop...

I have 3 XSPC reservoir tops for my MCP355's, was telling Big_Daddy how none of my tops have the same volute cut into the bottom. Actually, I am now seriously questioning if I should put them into my new build...

Iwaki RD-30, I here you calling LOUD & CLEAR...


Despite the Iwaki assembly plant in Japan etc., what makes you think that the electronics are not made in China? :) Everything under the sun ls made in China :)

[NaeKuh]

Despite the Iwaki assembly plant in Japan etc., what makes you think that the electronics are not made in China? :) Everything under the sun ls made in China :)

nah i 100% sure im made in korea. :rofl:

[pwolfe]

I showed john these same pics and he's helping me to get the top replaced. maybe he's seen more of this kind of thing than gets posted about

[NaeKuh]

I showed john these same pics and he's helping me to get the top replaced. maybe he's seen more of this kind of thing than gets posted about

oh i wouldnt doubt that.

Tell john terry says theres 2 more on XS which are bad.

John is a friend of mine.

[IanY]

nah i 100% sure im made in korea. :rofl:

Naw.. too expensive to manufacture in Korea. Gotta bribe the CEO, and then gotta bribe the President(!) and all the politicians.. then got to pay protection money to the chaebol families :) lol :)

[LogAn'sRun]

well, as a large part of manufacturing is done in China, they are not the only country. Don't forget that there are other SE Asian countries that do there fair share of world trade (Laos, Vietnam. . ) plus let's not count out India. But really, the trend will be in a shift from Asia as labor costs+declining Dollar drive industry into Africa. That's where you're future pumps+blocks+everything will be coming from. . . .

[RealRedRaider]

well, as a large part of manufacturing is done in China, they are not the only country. Don't forget that there are other SE Asian countries that do there fair share of world trade (Laos, Vietnam. . ) plus let's not count out India. But really, the trend will be in a shift from Asia as labor costs+declining Dollar drive industry into Africa. That's where you're future pumps+blocks+everything will be coming from. . . .

Now that's a scary thought...

[HaCKs]

TO be fair, mine were not BROKEN, they had been assembled wrong. The design is not perfect because without a second O-ring the inner channel the water gets in there, and the leaking problem was because They had not put the O-ring in right. I have now been running both blocks for more than 24 Hours, the temps are awesome and they don't leak at all!

So I don't know who is screwing these blocks together before they go out, but he needs to watch the training video again...

[RealRedRaider]

So I don't know who is screwing these blocks together before they go out, but he needs to watch the training video again...

LOL... :rofl:

[mcoffey]

XSPC is definitley sending out some trash right now. thank goodness for good suppliers like Jab-Tek, Petra's and the likes.

sorry to hear your bad luck, and I hope you get some good blocks back soon.

gl, and don't give up.

andyc

[NaeKuh]

got to pay protection money to the chaebol families :) lol :)

he takes visa. :rofl::ROTF::rofl:

[septim]

good commentary...

xspc lacks QC...

[MomijiTMO]

I guess it's a trade off for their aggressive pricing. XSPC is damn cheap here.

[cryptospartan]

I know XSPC and trust me they are not sending out :banana::banana::banana::banana: guys there might be a bad batch :banana::banana::banana::banana: happens,
who knows no need to talk smack, I sent a email to my contact at xspc to see what the issue was and how it can be fixed

[malkiewicz]

Looks like the copper expanded just enough to place tension on the screw which caused the Plexiglas to crack... I've seen it happen before...

[MomijiTMO]

I know XSPC and trust me they are not sending out :banana::banana::banana::banana: guys there might be a bad batch :banana::banana::banana::banana: happens,
who knows no need to talk smack, I sent a email to my contact at xspc to see what the issue was and how it can be fixed
It seems this 'bad batch' is over multiple products. As someone pointed out before in another thread, I'm sure XSPC has strict policies but if the workers in the Chinese factory decide to not check there isn't much they can do now.

[iboomalot]

I personally like LEXAN better since its stronger than plexi and won't crack like that

[cryptospartan]

I waiting on what xspc has to say