XFX Warranty

[XFX Support]

Sometimes there is a bit of confusion regarding our video card warranty so I wanted to come right out and clarify. If you live in the US or Canada our video cards come with a Double Lifetime Modder Friendly warranty. This basically means the video card is under warranty for as long as you own it and if you give it away or sell it, the second owner also has a lifetime warranty (helps with resell value). Modder friendly means we do not mind if you overclock the video card or change out the fan as long as the video card is not physically damaged and you keep the original hardware (in case you ever need an RMA).

[Bobsama]

So basically you can't do electrical mods, correct?

[Scubar]

Wow thats really good. Im glad i bought my XFX 8800GT now :D Not so much for the double warranty but im assuming the changing heatsink and overclocking part applies to the uk aswell.

[XFX Support]

So basically you can't do electrical mods, correct?

No, we do not recommend any type of modifications that involve soldering. (if that is what you are getting at)

[WrigleyVillain]

Well of course you don't recommend it. But other than obvious physical damage is a visible electrical mod the only thing for which you would refuse warranty service?

[Movieman]

No, we do not recommend any type of modifications that involve soldering. (if that is what you are getting at)

I just had an image of some of these guys getting out the arc welder and 4/0 cable hooking it up to a dedcated nuclear reactor to bump the voltage to the cards..
Oh, welcome to Xs.:up:

[XFX Support]

Well of course you don't recommend it. But other than obvious physical damage is a visible electrical mod the only thing for which you would refuse warranty service?

Well you would be surprised what gets sent in, but to answer your question for the most part yes; visible electrical mod, physical damage or I have even seen sever liquid leakage damage video cards as well, turning components into mush.

[WrigleyVillain]

Yeah plenty of examples of "When liquid cooling goes bad" isn't surprising but that people bother to send them in is another story. Obviously falls under physical damage.

Thanks for your response.

[Jupiler]

What about customers outside the US and Canada?
Do they receive the same kind of warranty?

[Bobsama]

Well you would be surprised what gets sent in, but to answer your question for the most part yes; visible electrical mod, physical damage or I have even seen sever liquid leakage damage video cards as well, turning components into mush.

:D Sorry--I just had to ask. It would have happened anyways--best get it known on page 1.

Anyways--does the warranty last until literal death of XFX or is it limited to how long the card is available from XFX? For example, if I had a GeForce FX5900 die on me and I RMA'd it, would I get one back or would I get a "free upgrade", so to speak?

[bowman]

So my XFX 8800GTX that has a Thermalright cooler and is overclocked is still covered under warranty? That's crazy.

Second XFX card in a row.. Provided Nvidia doesn't screw up, I'll probably be on my third for the next build. :up:


What about customers outside the US and Canada?
Do they receive the same kind of warranty?

I too wonder if this is the case.

[XFX Tech]

:D Sorry--I just had to ask. It would have happened anyways--best get it known on page 1.

Anyways--does the warranty last until literal death of XFX or is it limited to how long the card is available from XFX? For example, if I had a GeForce FX5900 die on me and I RMA'd it, would I get one back or would I get a "free upgrade", so to speak?

Any card 6 series and above is covered for the life of the first and second owner. If we don't have a card in stock it is replaced with the next card up in performance. Make sure you register your products to activate the warranty.


What about customers outside the US and Canada?
Do they receive the same kind of warranty?

Outside of the US and Canada the warranty is usually two years and through your retailer. It does not cover all of the customization and modification that the US and Canada warranty does but I believe they are looking into it.


So my XFX 8800GTX that has a Thermalright cooler and is overclocked is still covered under warranty? That's crazy.

Second XFX card in a row.. Provided Nvidia doesn't screw up, I'll probably be on my third for the next build. :up:



I too wonder if this is the case.

Yes your card is still covered under warranty. In the case that anything turned south we would need you to put the original cooler back on the card before we could service it. We have to have the cards in original condition so always make sure you save the original cooler.

[WrigleyVillain]

Make sure you register your products to activate the warranty.


I always see companies say this but why?

Because of course a manufacturer still must honor a warranty even if the product were never registered. At least I am assuming they must, I know that they do because I generally don't bother to register anything.

[WhiteFireDragon]

hmm so it's just like EVGA's lifetime warranty. only difference is there's not step up option. so does this apply for the mobos too or just the video cards?

[WrigleyVillain]

^ Good question...

[XFX Tech]

I always see companies say this but why?

Because of course a manufacturer still must honor a warranty even if the product were never registered. At least I am assuming they must, I know that they do because I generally don't bother to register anything.

Most manufacturers only have a one year warranty if it isn't registered soon after purchase because there is no way to track what the card has been through.


hmm so it's just like EVGA's lifetime warranty. only difference is there's not step up option. so does this apply for the mobos too or just the video cards?

Other manufacturer's warranties only cover the first owner. When a customer buys a used card off of eBay it is common to reject the card if something is wrong. This will not happen with our warranty structure. An upgrade path is something we are looking in to but at this time there is not one in place.

[Fhqwhgads6680]

Thanks for the upfront info. I love seeing companies grow more modder/enthusiast friendly. If I go nvidia next I will be giving your cards a look ;)

[emoners]

any plans of a "step-up" program? or having ATI gpus?

[hecktic]

add the step-up to the xfx features and I will never buy from evga again lol....

[Planet]

When did the modder friendly thing start? I was going to rma a card with overheating issues due to the stock heatsink. I told them I switched out the stock and had put it back on to rma and they denied the RMA.

[Marvin54]

is necessary to send in their original packaging?

[aspire.comptech]

No, as long as it is properly protected they don't care what you send it in.


(Been there done that)

[XFX Tech]

Modder friendly started early last year. We only need the card in its original condition when service is needed. If you change the cooler always keep the original one just in case. We don't need the original packaging.

[emoners]

Modder friendly started early last year. We only need the card in its original condition when service is needed. If you change the cooler always keep the original one just in case. We don't need the original packaging.

does the original cooler have to be re-attached?

[XFX Tech]

Yes. The card has to be in original condition.

[psilos]

Can i ask..??

If the graphic card is bought before about a year and the fan is dead did the fan included on the two or one year guarantee or only 6 months..?

[XFX Tech]

We don't deal with the European team, since your in Greece, but in North America if it is a card that we have a cooler for and the card is under warranty we will send out a fan. If we didn't a fan for a product we could still RMA the card and have the entire card replaced.

[safan80]

do you guys do cross shipping on RMAs?

[zsamz_]

i have 2 xfx cards 6600gt n 6800gt cards never registered are they still warrantied? still got the box lol

[safan80]

since my comment was not answered I'll repost: do you guys do cross shipping on RMAs?

[SoNiC21]

What's the motherboard warranty? Just basically Lifetime warranty?

I think it would totally kick arse if the motherboard's had second owner warranty.

[XFX Tech]

do you guys do cross shipping on RMAs?
Advanced replacement is something that we are looking in to but currently it is not available.

i have 2 xfx cards 6600gt n 6800gt cards never registered are they still warrantied? still got the box lol
Any of 6, 7, or 8 series card bought before April 17, 2007 was grandfathered in to the warranty. You are covered.

What's the motherboard warranty? Just basically Lifetime warranty?

I think it would totally kick arse if the motherboard's had second owner warranty.
Motherboards have a two year warranty.


Sorry for taking so long to answer back. It wasn't making this thread bold until today.

[zsamz_]

Any of 6, 7, or 8 series card bought before April 17, 2007 was grandfathered in to the warranty. You are covered.



Sorry for taking so long to answer back. It wasn't making this thread bold until today.

do i have to register them?

[Duniek]

//hipotetical
What should I do, if I buy new card/s in USA, and pick up it/them to Poland in EU
Can I send it on RMA to UK or where?

[XFX Tech]

If you bought a product in North America it would have to be shipped to North America for warranty. I wouldn't recommend it. The shipping and customs fees can add up, making it not worth it.

[MaadDaawg]

well.. don't want to be Mr. Vinegar here, but... I had a XFX 9800 GTX die on me a couple weeks ago and contacted support for an RMA - was told that first I had to provide all sorts of info so they could verify the card was under warranty???? If you used XFX tech support you know you can't write the help desk unless your product is registered :(

So far I'm a little disappointed, but still hopefull :shrug:

[XFX Tech]

Did you create an online support ticket? Those are easiest for me to look up. If so PM me the ticket number. If you contacted by phone they will usually ask what you had done for diagnosis and give some addition troubleshooting steps if needed but you can get an RMA over the phone or online.

[Kin Hell]

Is there any update on European Warranties being extended in the same manner as the USA & Canada?

I'm in the UK & have a Boxed XFX XXX 7950GX2 for sale with a DD Waterblock fitted. Just wondering if I can boast full cover on her to who ever buys it?

Thanks in advance, :)

Kin

[aspire.comptech]

If you read the thread you would know that the original packaging is not needed for an RMA.

As long as the card itself still have the serial number on it, your fine.

[Marvin54]

how do i do to transfer the waranty of graphic card ?

[zsamz_]

how do i do to transfer the waranty of graphic card ?

second owner just needs to register it

[bloodbanger]

Okay,my humble apologies for necromancing this thread,but WHY is there still NO lifetime warranty for European customers??My XFX 8800 Ultra died yesterday.And guess what?This happens when my "usual 2 years warranty because i life in Europe"ended 1 friggin month ago...

[xXlAinXx]

Okay,my humble apologies for necromancing this thread,but WHY is there still NO lifetime warranty for European customers??My XFX 8800 Ultra died yesterday.And guess what?This happens when my "usual 2 years warranty because i life in Europe"ended 1 friggin month ago...

The term "lifetime warranty" it's not directly related within the product life, instead is associated on it's market presence.
Usually, eletronic device production are limited in some predefined window space, that ensure to certain manufaturer a limited coverage before call some device to the end of life.
In other words, if unspecified in it's term and the product has been discontinued ( is no longer available EG:Rebranded, Revised..ecc,ecc ), as general rule in 6 months the warranty end.
In Europe, the law sets a minimum two-year warranty which must be burden by the retailers. So, that why we aint get the fancy "lifetime warranty".

[zoz]

does removing sticker at the backplate of the videocard void the warranty/rma??...

[Sadasius]

I have a nifty situation with XFX that has progressed over 2 years. Bought a video card 2 years ago that did not work out of the box and had three of these cards all of them faulty out of the box. Asked them to send me a different card because I simply did not want to deal with this again and they are sending me something that is definitely not worth the money I paid. Did not get the shipment yet (they shipped it today) but I asked for a refund instead because I am insulted I have wasted my money for so long with no proper help. Ticket number is 115008. Can you help? Or am I screwed?

***EDIT*** Just found out I am screwed. Thanks XFX!

***EDIT*** Also just found out that according to California law you have to be there in person in court and your lawyer (if you have to be there DO NOT get a lawyer) cannot stand in for you. The claims will only be able to go to $7500. So if it is going to cost over that to make a claim to fight in court (has to be the one on 7th street closet to them and think of hotel etc) it is simply not worth it. I live in Canada and I thought about it because California has strict warranty laws in which XFX would lose almost every case because they base their warranties on performance value instead of monetary value.

[bloodbanger]

You are not the only one who got screwed...My 8800Ultra died on me,3 weeks ago.Back to the pc shop with the card,and he said that he would look into it.Last week he informed me XFX would not take the card back,because warranty ended sometime before the card died(1 month,come on guys...)...I'm disapponted...I didn't care if it was a card for 100 euro's but the damn thing was VERY expensive...710 euro's to be precise

[Sadasius]

You are not the only one who got screwed...My 8800Ultra died on me,3 weeks ago.Back to the pc shop with the card,and he said that he would look into it.Last week he informed me XFX would not take the card back,because warranty ended sometime before the card died(1 month,come on guys...)...I'm disapponted...I didn't care if it was a card for 100 euro's but the damn thing was VERY expensive...710 euro's to be precise

Our situation is really different. You had a card that worked for a few years. I went through a horrible RMA experience for 2 years involving 3 cards (4th in the mail now) that did not work. One worked for a short time because I downclocked the hell out of it but it could do nothing. None of them worked right out of the box since day 1. By rights I should have got a refund a long time ago but nope....I get the full XFX rma experience. What ended up costing me about $500 for card and shipping I get rewarded with a $75 card. Now they will argue that it will perform better then the card I originally purchased 2 years ago which is more then likely true but here is the thing...I did not have a working card from XFX for the past two years. Buyer beware, warranties may look like it's great but remember they can keep you running in circles if they want to for years giving you card after card without a refund. XFX has shown me their true colours. Even when I asked them to test the cards before sending them out and they claim they did, it would still be a dude when I try to make it work. I have been cheated out my hard earned dollars that is for sure and I have learned a very valuable lesson about warranties.

[zsamz_]

Our situation is really different. You had a card that worked for a few years. I went through a horrible RMA experience for 2 years involving 3 cards (4th in the mail now) that did not work. One worked for a short time because I downclocked the hell out of it but it could do nothing. None of them worked right out of the box since day 1. By rights I should have got a refund a long time ago but nope....I get the full XFX rma experience. What ended up costing me about $500 for card and shipping I get rewarded with a $75 card. Now they will argue that it will perform better then the card I originally purchased 2 years ago which is more then likely true but here is the thing...I did not have a working card from XFX for the past two years. Buyer beware, warranties may look like it's great but remember they can keep you running in circles if they want to for years giving you card after card without a refund. XFX has shown me their true colours. Even when I asked them to test the cards before sending them out and they claim they did, it would still be a dude when I try to make it work. I have been cheated out my hard earned dollars that is for sure and I have learned a very valuable lesson about warranties.

:yepp: double lifetime is bs if you cant even get a proper service within a few months
i learned the hard way xfx will find any excuse before they refuse an rma even on a 2 month old product
1 month of messages for an rma refusal i'm done with xfx
i shoulda know they were part of the old visiontek that refused me an rma of my 4600ti
i rather have a 1-3 year warranty than the runaround

[billdavis]

where did xfx go?

[zsamz_]

where did xfx go?

where visiontek went a few years ago when they started to shaft customers
good thing my 2 year boycot of gigabut is over
i rather buy a gigabyte than an xfx 5890 now
all they do is make you run in circles if you wanna rma
i found out xfx is a spinoff of the old visiontek that screwed me on my 4600ti when it died
double lifetime:ROFL: I GOT SCREWED ON 1 LIFETIME

[Liquid Cool]

zsamz_,

In complete agreement. I can't even get their support centre to replace a faulty VGA cooler. Looking at their 2009 Annual report, their revenue's are down 80%+ for the year. They must be cutting deep at the Customer Service level. Technical service is non existent, although I was at least offered a cheap work-around(IE: a resistor instead of a replacement).

I like their Black PCB boards on their new ATI line of cards and planned on buying one for my gaming build, but after this experience, I'm rather concerned if I have a problem - no warranty coverage.

Liquid Cool

[zsamz_]

zsamz_,

In complete agreement. I can't even get their support centre to replace a faulty VGA cooler. Looking at their 2009 Annual report, their revenue's are down 80%+ for the year. They must be cutting deep at the Customer Service level. Technical service is non existent, although I was at least offered a cheap work-around(IE: a resistor instead of a replacement).

I like their Black PCB boards on their new ATI line of cards and planned on buying one for my gaming build, but after this experience, I'm rather concerned if I have a problem - no warranty coverage.

Liquid Cool

:yepp: i bet they will suk all the $$$ out of 58XX series and dissapear just like they did in the past
@ least when abit closed shop they took care of customers and even released some bioses
dont even ask xfx for a bois
and their double warranty can go where the sun dont shine
i dont need no double warranty just a proper 2 years
hek they wernt good for 4 month warranty

[tc17]

Why doesn't this website have a separate forum for foreign posters? Because the warranty and support for people outside the U.S. is worse than the U.S. Support is. I see the people complaining here are from other countries outside the United States. I didn't have a problem with my RMA with XFX a couple years ago (I live in the United States).

[psmawson]

Would you accept a rma back if you were to have the back plate the graphics card painted to match the colour of your computer case? Thanks.

[Circaflex]

Would you accept a rma back if you were to have the back plate the graphics card painted to match the colour of your computer case? Thanks.

i do not think thye cover that.

[Badfastbusa]

My first xfx card is this 5870 and I had some issues with it, but xfx tech support is awesome! If xfx is an option anytime for me on future purchases, they are definitely the way I will go from now on! Double lifetime warrantee and overclocker friendly extremely helps as well! I couldn't have been happier with my purchase!

[Kin Hell]

where did xfx go?

Certainly out of my house along with one close friends 780i Mobo.
We both suffered burnt out Memory Controllers & each of us lost 2 x 2GB Ram Kits, yet neither of us ever over volted? - Almost like DFI RD600 all over again ffs. :mad:
My old XFX XXX 7950GX2 is at a friends house & still going strong thankfully.
Shocking support from XFX trying to get RMA's for the Mobo's, so we both wrote them off & chucked them in a skip.

No prizes for guessing who wont be buying XFX again. :rolleyes:

Kin

[zsamz_]

Certainly out of my house along with one close friends 780i Mobo.
We both suffered burnt out Memory Controllers & each of us lost 2 x 2GB Ram Kits, yet neither of us ever over volted? - Almost like DFI RD600 all over again ffs. :mad:
My old XFX XXX 7950GX2 is at a friends house & still going strong thankfully.
Shocking support from XFX trying to get RMA's for the Mobo's, so we both wrote them off & chucked them in a skip.

No prizes for guessing who wont be buying XFX again. :rolleyes:

Kin

i got a 2 month old xfx 790i thats been in a box for a year cause they wouldnt rma lol
and i was stupid enough to buy 2 xfx cards:rofl:
you wont ever see a xfx rep in here they hidin in shame

[PaganII]

Will never buy xfx again!. Properly registered my card, put up with the constant email propaganda, now they want a copy of the original sales receit before giving me an RMA! DON"T BUY xfx!

[road-runner]

I got one out there now, there first question was "How long did you use it before you had problems" ? What difference does it make is what I was thinking. I had to look when I registered it, copy the date past it in my email and explain to them I registered it the day I got it, it quit today. Its like they are really trying to stall the whole process.

I bet that will be there next question where is the receipt after waiting a week. :shakes::shrug:

[zsamz_]

Will never buy xfx again!. Properly registered my card, put up with the constant email propaganda, now they want a copy of the original sales receit before giving me an RMA! DON"T BUY xfx!

what is a double warranty good for if they wont honor the first 1 :rofl:

[allup]

Sorry if this is my first post after being a member so long. I use your forum to get good information. Which your site provides, and i thank you for that but this needs to be seen so others can make good buying decisions.
Just sorry my first post is a negative one
To XFX
Your warranty's don't mean anything. I sent in a board for rma a few months ago and it was bad out of the crappy box the rma'ed was shipped back in in. The box they shipped it in was just that.. The motherboard box. Who does that??? Plus it had the shipping and postage from the guy that sent it in for his return before me. rma'ed Board had bent pins under the CPU cover and bad USb ports as well. I needed this board that day so i had to use it. So i have the tools to fix bent pins as i have been building computers for over 20 years and need those things. Fixed that and put it into production. So not even 7 months later it dies basically, i let them know through other forums and tickets.
My answer the "lifetime" warranty is 2 years on motherboards 3 years on video cards no lifetime warranty. Buyers beware they used to be real good company but i am not sure now. Did a google search seems i am not the only one. Also i have some others i recommended XFX as well 3 of 5 have issues as well both video cards and motherboards.

This is how hey treat there customers


[ 4/6/2010 9:26:54 PM] The RMA motherboard you sent me quit working i went through everything and narrowed it down to this board also when i replaced it with another it worked fine in the machine i replaced it with. With all the old parts. The motherboard does not boot correctly. It needs constant on off cycles on reboot and when it does boot, the USB ports do not work correctly and never have as far as i can tell. Please send me a proper board
[ERIK_A 4/6/2010 9:43:04 PM] Hi Jim, This is the board from 7 months ago? When did it fail? Motherboard have a 2 year warranty from the original purchase date, according to the registration this unit was original purchased March 2008, which means the warranty on the board is unfortunately up. - Erik
[ 4/6/2010 9:48:59 PM] I have only had the board which was supposed to be new replacement and it was not new. The box looked like it had been round the world and back. It had a bent pins and luckely i have been in the computer business for 20 years and have the tools to fix it. Also the board has a 3 year warranty.. It did when i bought it anyway. So please let me know what we need to fix the problem.
[ 4/6/2010 9:53:19 PM] Also the board has been down for a month i left a post at bjorn3d forums in March and no one answered there either so i did this way forums because i never get answered here for weeks. This is the fastest response i have ever got from you all.
[ 4/6/2010 9:53:39 PM] And that post was from march!
[ 4/6/2010 10:03:18 PM] it says in my user control panel that i made the post on * Find all posts by allup * Find all threads started by allup General Information * Last Activity: 03-22-2010 05:51 PM * Join Date: 03-19-2008
[ 4/8/2010 12:29:14 AM] Is there going to be an answer soon?
[MARK_C 4/8/2010 6:18:20 PM] Hello Jim, Replacements are basically never new. Any time that you send in an electronic component to a manufacturer you are going to get back a recertified product. It doesn`t matter if it is a cell phone, a hard drive, a motherboard, or a Playstation 3. That is how it always is. Motherboards have two year warranties. They have always had two year warranties. From your registration we know that you bought the board at least before 3/1/08 which would put it out of warranty. There are no service options for this board. Thank you. Mark
[ 4/8/2010 6:37:53 PM] OK then i will take it to the court of public opinion... You are already damaged goods in alot of sites. You sent me back a defective motherboard with bad usb ports to begin with i did not have time to send it back as i had to put it in production.
Would you like pic`s of the box you sent?
So i will take this and post and the ones above it around a few fan sites to start with,
[ 4/8/2010 6:44:16 PM] Also on the replacement parts Yes i am a high end computer builder i build for alot of folks, guys wanting good computers. I on occasion have to RMA parts. Don`t try to BS me i always get good parts when i RMA!! Hell when i have to RMA OCZ stuff like a PSU I get back better then what i sent in! Same with Asus and Ultra so don`t piss down my back and tell me it`s raining!
[ 4/8/2010 6:48:05 PM]
[MARK_C 4/9/2010 10:58:44 PM] Hello Jim, Your warranty has expired. That is the end of any discussion. I will mark this ticket as closed. Thank you. Mark

This is the real XFX so watch yourself :eek:

[Jshay]

I actually have a question regarding the XFX HD 5850 reference versions. I used alcohol and removed the XFX sticker so that the card looks like a full on reference card and I'm wondering does that void the warranty?

The back still has the XFX serial numbers, all I did was remove the stickers on the front so it looks bare.

[zsamz_]

I actually have a question regarding the XFX HD 5850 reference versions. I used alcohol and removed the XFX sticker so that the card looks like a full on reference card and I'm wondering does that void the warranty?

The back still has the XFX serial numbers, all I did was remove the stickers on the front so it looks bare.

your warranty is viod
unless you can find the same heatsink if you return it
xfx will try almost anything to refuse an rma
they use to be a part of visiontek
visiontek refused all rma closed down and reopened n now doin same crap i hear
nothin new to xfx they were part of same company"visiontek"that screwed thousands of customers
you will never catch an xfx rep in here ever again they wont want to answer the shamefull practices in public

[Jshay]

your warranty is viod
unless you can find the same heatsink if you return it
xfx will try almost anything to refuse an rma
they use to be a part of visiontek
visiontek refused all rma closed down and reopened n now doin same crap i hear
nothin new to xfx they were part of same company"visiontek"that screwed thousands of customers
you will never catch an xfx rep in here ever again they wont want to answer the shamefull practices in public

That doesn't surprise me, the card is long sold but still very sad as it was just a damn sticker :| C'mon XFX.

[zsamz_]

That doesn't surprise me, the card is long sold but still very sad as it was just a damn sticker :| C'mon XFX.

well after takin to xfx techs back n forh for 40 days for a 2 month old board i was refused rma sayin it was my fault it wont boot
warranty was 1 year n over now but it was a 2 month old board

[Kin Hell]

what is a double warranty good for if they wont honor the first 1 :rofl:

:lol:

[BogusJoe]

I do hope that XFX warranties are good for their Graphic cards.

I have two of the 4870X2. I used these in an Asus M3A32 Deluxe. Issue: whether I am in 2D or 3D the GPU runs at 507mhz and the memory at 500mhz. Gone through all kinds of settings in bios and over time have upgraded ATI CCC from version 9.2 all the way up to 10.4 This has been tried with Xfire and non Xfired and single card only. Now one card will not work, even from a fresh reload. (using Win7 Ultimate 64bit). The other card is now failing too. During in game I get square blocks on the screen. Moved up to an Asus M4A79T with new memory and the X4 965. Have the same problem.

I have been in contact with XFX and they have replied and have tried to work with me. I now have an RMA to turn in both cards. Cards are original no modifications. Purchased in June 2009 from NewEgg. I will be sending these cards back to them this week. I do hope I will be able to post a good story about XFX warranty. Will post again when I hear back from them and thanks to the others for their postings. I come here often when making a purchase decision and to solve problems.

[Michowski]

I had to send a 4890 back to them a few months back and it was a hassle free experience. They replied right away for my questions and had a good turn around time with the rma card.

[road-runner]

Surprisingly they sent me another 5870 right on out, I forgot to follow up on post...:up:

[GrimReaper]

add me to list of unhappy XFX customers!
This happened some moths back posting about it now
Couple of months back my XFX 8800GTS died on me. I did register the card within 30 days of buying it and I still have my purchase invoice.
contacted xfx support and they told me XFX offers only a 2 year warranty in my region and that there is nothing they can do! :down:

I was even ready to ship the card back to the US or anywhere else if they could rma it for me but they wouldnt listen. :down:

Ended up buying a new Sapphire 4870.

[Ket]

In case you hadn't noticed, XFX don't frequent here anymore. So while your complaints are understood, it falls on deaf ears as far as trying to get some attention from XFX regarding your issues.

[BogusJoe]

UPdate on the RMA sent to XFX

XFX Force took care of my problem with excellent speed and service!

They looked at my cards and determined they were in deed not working correctly and they replaced my cards. I sent in a pair of the 4870X2 and got back two of the 5870 ZNFC. These work like they are supposed to work. Now I do wish I could have gotten back another set of the 4870X2 (4 gpu's crossfired), I would much rather of had all four GPU back up and running on my system again. But by the reviews and test, the 5870 runs as fast if not faster in some cases than the 4870X2 and I got DX11 now. I am happy with what I received back from XFX!

I did exactly what XFX asked and I got a better replacement. If they would have offered a pair of the 5970's with some extra cash (from my end) I would have done that too!

Will I buy another XFX Force product? Most definitely, YES!

Some of the techs were lacking in communication (meaning), Do I need to re-register these cards? So I submitted another ticket asking this question.
Yes, you do need to re-register, but leave the other cards registered too! So, any you you who has had their card replaced, please make sure to re-register your new or replacement card.

[tc17]

UPdate on the RMA sent to XFX

XFX Force took care of my problem with excellent speed and service!

They looked at my cards and determined they were in deed not working correctly and they replaced my cards. I sent in a pair of the 4870X2 and got back two of the 5870 ZNFC. These work like they are supposed to work. Now I do wish I could have gotten back another set of the 4870X2 (4 gpu's crossfired), I would much rather of had all four GPU back up and running on my system again. But by the reviews and test, the 5870 runs as fast if not faster in some cases than the 4870X2 and I got DX11 now. I am happy with what I received back from XFX!

I did exactly what XFX asked and I got a better replacement. If they would have offered a pair of the 5970's with some extra cash (from my end) I would have done that too!

Will I buy another XFX Force product? Most definitely, YES!

Some of the techs were lacking in communication (meaning), Do I need to re-register these cards? So I submitted another ticket asking this question.
Yes, you do need to re-register, but leave the other cards registered too! So, any you you who has had their card replaced, please make sure to re-register your new or replacement card.

I have had excellent service with XFX also when I had to send a card in. I think most of the negative posts are from people living in other countries (not in the United States). They have different warranties, and are serviced in their own countries. These forums on this website, for whatever reason, appear to be filled with people from the UK. Their comments are totally opposite of what I have experienced... and actually anger me. Most people don't take the time to notice which country they are posting from, then they make the assumption that XFX must be bad.