View Full Version : D-Tek.....anyone home?
Lancelot
01-23-2007, 08:46 AM
Recently purchased a Fuzion that arrived damaged:mad: The copper base had a substantial "ding" on the edge of the block. Emailed D-Tek they asked if they could call me to set up a replacement and since no contact. I have emailed them twice since and have had no contact for several days. Anyone have a number for them as the email route isn't really working because I am sitting on a bum Fuzion.
welshtom
01-23-2007, 08:52 AM
Do they not have a phone number on the website?
Man that sucks. Who did you buy the block from? Did you order straight from D-Tek?
They hide behind a shield of e-mail addresses and their phone number is not shown anywhere on their store web site.
D-Tek Customs
39252 Winchester Road, #107-288
Murrieta, CA 92563
Phone: (951) 541-9672
Fax: (951) 541-9703
Say a friendly hello to them :) When they ask how you got their phone number, tell them that you have your ways :)
Now.. Just compare that level of service to Swiftech's !
Lancelot
01-23-2007, 10:00 AM
Bought straight from D-TEK!
How can there be a ding in the base? Its incredulous to hear that.
sanhacker
01-23-2007, 10:20 AM
Hmmm. I see they've only had two feedbacks in the last two years on resellerratings.com.
Perhaps it's time to add to that number as it typically gets their attention.
DTEK at Reseller Ratings (http://www.resellerratings.com/store/D_TEK_CUSTOMS)
syne_24
01-23-2007, 10:35 AM
Did it get damaged through shipping or looks like it came like that? I guess i got lucky ordering direct, no problems here. But now that petra's got them, I would get it from there instead.
Lancelot
01-23-2007, 11:08 AM
It really seems too substantial to have happened during shipping. The "ding" is on the edge of one of the sides and actually left a slightly raised ridge. To be honest it would not be very easy to spot if you were packing it up for shipping because it is on one of the edges of the copper base. The packaging was also very good so again I dont think it occured during shipping......just my opinion.
Lancelot
01-23-2007, 12:54 PM
OK........Got the call today from D-Tek and they completely resolved the problem. Paying for return shipping and cross shipping a new highly inspected block to me ASAP. Very nice and appoligized for the delay. In my opinion completely resolved the issue and I am a satisfied customer.:clap:
Patriote
01-23-2007, 01:01 PM
OK........Got the call today from D-Tek and they completely resolved the problem. Paying for return shipping and cross shipping a new highly inspected block to me ASAP. Very nice and appoligized for the delay. In my opinion completely resolved the issue and I am a satisfied customer.:clap:
So basically it's just there e-mail service that is way too long ?
Hassan
01-23-2007, 03:28 PM
D-Tek (Support) [ordersupport@dtekcustoms.com]
that is danny's email, last week he and I were emailing back and forth and he was pretty prompt...
btw I'm sure he's real busy with the high demand...
Hi Hassan,
Orders can take 2-3 days to process depending on stock and order volume. Right now order volume is insane. We are geared more for manufacturing than for retail and hence why we are bringing on many more resellers to better suit the customers needs.
Thanks,
Danny Salandra
D-TEK Performance Liquid Cooling
redcorn
01-23-2007, 04:27 PM
D-Tek sent my Fuzion on time and had no problems.
Lancelot
01-23-2007, 08:22 PM
Yes, they are swamped with crazy :eek: demand! They made everything right and I am 100% satisfied!:woot:
cdelong
01-23-2007, 10:55 PM
Hot tip- if you use paypal, their phone number shows up on your paypal invoice:)