rma

[bro20000]

I got a rma number today for my memory and what do i do next where do i send it to does anyone know!

[mele]

Well...the instructions that came with your RMA number tell you where to ship to.

[bro20000]

This is all they sent me!

Dear,

We're sorry for the bad sticks.
Your RMA No. is UR207061.
And our european technician Xue-Hao will contact with you to deal with your RMA case.
He will reply to you with RMA policy and procedure.
If you have any query, please feel free to contact with him via his email: eurotech@gskill.com or me.
Thanks.

Best Regards,
Albert Yin
FAE
G.Skill International Enterprise Co., Ltd
TEL: 886-2-27667889
FAX: 886-2-27672721
E-Mail: albert@gskill.com
www.gskill.com

[mele]

This is what I received:

Hi

Your RMA number is UR207030. Please read through the replacement policy
document in attachment. It has the return address and some instruction that
helps you to RMA your item. Once we received your item, we will test it and
ship the replacement back ASAP. Thank you

Best regards,

Denny Y. Liu
G.Skill USA Rep
ustech@gskill.com


--------------------------------


RMA Policy & Procedures

Shipping for RMA replacement

1) The RMA number must be visible on the outside of the package.
2) The RMA replacement form must be printed and submitted with RMA
item(s).
3) Make sure the package you send is insured. We are not responsible
for non-insured lost packages.
4) Make sure the package is well packed (e.g. airbags). We are not
responsible for damaged/crushed package.
5) The defective memory will be replaced by G.SKILL USA.
6) The RMA for match pair kit must send together.
7) The replaced memory will be returned ASAP.
8) Don’t send unannounced products without RMA number, these will not
accepted and will be returned.

Shipping of defective memory

Please ship your RMA memory to the following address:

ATTN: G.Skill RMA#
4010 VALLEY BLVD., STE 102
WALNUT, CA 91789-1532

1) Always put the RMA number in the outside of the package.
2) Always send a short problem description.
3) Always put the RMA replacement form with package.

Lifetime warranty conditions

Memory warranty will void when:
1. Warranty sticker is removed or damaged
2. Physically damaged (e.g. racks, missing pins, nurnt contacts, or bent
leads)
3. Any unauthorized disassembly, repair or modification
4. Heatspreader is removed and reassembled

If you have any questions you can email: rma@gskill.com or alice@gskill.com;
ustech@gskill.com

[G.S EUTech]

You should have your replacement by now :)