Asus, pricing structure for flashing bios

[Eastcoasthandle]

When it comes to warranty issued they are aces in by book :slapass: I received a prompt return email regarding my bios chip being flashed. I guess getting it for free as a warranty issue isn't on today's menu :rolleyes:

Here is the BIOS pricing guide, along with the procedure to obtain a new/reflashed BIOS chip.

If you are in North America, you can order a NEW BIOS chip online at http://helpdesk.asus.com/biosorder/store/aci_dynamicIndex.asp.


Pricing Guide for ! Continental United States Orders:


REFLASHED CHIP - Custome r mails in their BIOS chip.

Flash sent FedEx Ground (roughly 2-10 days)...$5.00 (this price covers S&H…the flash is free)

Flash sent FedEx Overnight (next day)...$20.00 (this price covers S&H…the flash is free)

NEW CHIP

New chip sent FedEx Ground (roughly 2-10 days)...$25.00 (this price covers the chip and S&H)

New chip sent FedEx Overnight (next day)...$40.00 (this price covers the chip and S&H)


Pricing Guide for Hawaii and Puerto Rico Orders:


REFLASHED CHIP (Customer's original BIOS chip)

Flash sent FedEx 2nd Day (2 days)...$20.00 (this price covers S&H…the flash is free)

Flash sent FedEx Overnight (next day)...$30.00 (this price covers S&H…the flash is free)

NEW CHIP

New chip sent FedEx 2nd Day (2 days)...$35.00 (this price covers the chip and S&H)

New chip sent FedEx Overnight (next day)...$55.00 (this price covers the chip and S&H)

We can only ship FedEx 2nd D! ay Air, or Overnight, to Hawaii.


Pricing Guide for Canadian Orders:


FLASHED OR NEW CHIP - Via FEDEX Ground Delivery

$35.00 (USD, standard price for Canada)

We cannot ship Overnight to Canada due to customs.



Sending Bios Chips Through the Mail

Make sure to include the BIOS chip, your name, mailing address, daytime phone number, motherboard model number, version of the BIOS you would like flashed and payment to the address below.

:fact:

I wouldn't mind if this was an issue of it being my fault but the board doesn't support C2D why am I paying again for the proper bios chip? I guess if you are an AMD cpu holder you are in for some problems.

[davefr]

When it comes to warranty issued they are aces in by book :slapass: I received a prompt return email regarding my bios chip being flashed. I guess getting it for free as a warranty issue isn't on today's menu :rolleyes:

:fact:

I wouldn't mind if this was an issue of it being my fault but the board doesn't support C2D why am I paying again for the proper bios chip? I guess if you are an AMD cpu holder you are in for some problems.

Call them on the phone if possible and ask for an RMA.

That may change their tune .

[Tallman]

Do I smell Class Action lawsuit?

[Lestat]

wait.... the 0502 DOES boot a Stepping 5 B2 E6600 ES

whats wrong with yours man.?

and call them up they will send you out a chip.
if they dont just go goofy on them telling them you paid for a conroe board and you got jack squat.
they are selling C2D boards and they are flalsy advertising them and how would they like it if you started a internet wide action to get people to stop buying them.
i mean thats pretty harsh i really dont see why they wouldnt send you one and even tell them im happy to send mine back to you but i aint paying for your false advertising and blunders. i've already paid twice what the board is worth wtf would i pay more for.

frankly dude you need to return that board and get yourself the gigabyte board or wait for DFI.

they are responsible for fixin gthis screw up and i believe that is why they were pulled, or rather swiftly disappeared off store shelves after the 2nd shipment.

see.. this once again backup what i have said for a long time.
they dont test these friggin boards for squat.. there is no way they can otherwise this sh|t wouldnt be happening

[Vric]

it's just yet another automated "cut&paste" answer.

Most of the online reps are dumb and don't read half of the mail.

Call them.

[m0da]

i think calling would get you the same response... unless you asked for a manager or someone that actually knows "something," at least, about computers.

[Artmic]

Man that is just harsh, you buy the motherboard, and then get this cheese on a stick "pay for a new bios chip" crap :slapass:
Call them and tell them you will start some petition/action/lawsuit , i'm sure they will get off their lazy asses, damn, maybe they will even add the 7950 vid card support to the Asus board. lol

[Gun_Strife]

damn thats pretty fd up this was the board i was lookn at
guess its more waitin and seeing
but you should have no problem if you call them imo anyways
where did you order from

[Eastcoasthandle]

ewiz.com but they are not the probelm it's asus

[alpha0ne]

I think DFI might be in a little hot water soon over Conroe support

I have been told by a certain support engineer @ DFI that their Infinity 975X/G boards on the market ATM dont even support/work at all when using step 6 (retail) Conroes, hows that for jumping the gun :nono: :slapass:

[Eastcoasthandle]

this is becoming a major problem.

[NiCKE^]

Back in the NFII days with DFI I got 2 bios chips for free, I don't know but I bet Asus is a bigger company so they should be able to afford that?

[Beenom]

Hey guys, I don't know why they want to charge you but ASUS Uk didn't charge me :toast:. I got my new bios today, a nice technician at ASUS Uk posted it yesterday and it arrived one day later :woot:. He was very nice about it! Did you explain to them that the board doesn't work with the C2D? I suggest you try emailing this person... portia_chang@asus.com.tw, I told her that I got her email address from Overclockers UK (So she knew I was in the UK, thus giving me a UK contact) (Tell her that you're in the US). They will definitely give it for free, email her! Good luck :toast:

[ewitte]

Its easy enough with a Celeron processor. They need to setup some kind of a deal with a national retailer. Just take it in and they will flash up for free.

[David9799]

They sent my new Chip for free all i had to pay was shipping.

[Pandamonia]

why dont u use a USB drive to flash the bios? or a floppy disk to flash? or even use a P4 or celly?

why do u need a new chip?

why not use ur mates pc or a internet cafe to get the new bios?

[ewitte]

why dont u use a USB drive to flash the bios? or a floppy disk to flash? or even use a P4 or celly?

why do u need a new chip?

why not use ur mates pc or a internet cafe to get the new bios?

Some people do not want to pay for a chip (or borrow) just to flash the BIOS. Especially one thats listed as Conroe ready in the first place.

[Pandamonia]

u can flash it with a floppy or usb, u only need a pc to download the file from.

also OCUK have noted on their site that the mobo wont ship with a conroe ready bios

[ewitte]

u can flash it with a floppy or usb, u only need a pc to download the file from.

also OCUK have noted on their site that the mobo wont ship with a conroe ready bios

That would require the actual board to post ;) You can not flash the BIOS if the PC will not turn on. This is not as simple as it was back when I got my X2. It just came up as an unknown processor and only 1 core worked until I flashed the BIOS. But at least it came on.

[Pandamonia]

looks like my mate is gona have to flash it then. or get a celly.

[Tallman]

Hey guys, I don't know why they want to charge you but ASUS Uk didn't charge me :toast:. I got my new bios today, a nice technician at ASUS Uk posted it yesterday and it arrived one day later :woot:. He was very nice about it! Did you explain to them that the board doesn't work with the C2D? I suggest you try emailing this person... portia_chang@asus.com.tw, I told her that I got her email address from Overclockers UK (So she knew I was in the UK, thus giving me a UK contact) (Tell her that you're in the US). They will definitely give it for free, email her! Good luck :toast:

Email sent. Lets see.
Thanks

[Eastcoasthandle]

Hey guys, I don't know why they want to charge you but ASUS Uk didn't charge me :toast:. I got my new bios today, a nice technician at ASUS Uk posted it yesterday and it arrived one day later :woot:. He was very nice about it! Did you explain to them that the board doesn't work with the C2D? I suggest you try emailing this person... portia_chang@asus.com.tw, I told her that I got her email address from Overclockers UK (So she knew I was in the UK, thus giving me a UK contact) (Tell her that you're in the US). They will definitely give it for free, email her! Good luck :toast:
Email sent, thanks :toast:
Hopefully I will hear something soon

[Beenom]

No problem, Asus should not be charging for fixing what shouldn't have to be fixed in the first place! :slapass:

[Eastcoasthandle]

has anyone had any luck yet?

[death metal]

heya, i'd rma that if i'm in your shoes =)...hope you sort it out soon...

[Tallman]

No reply to email yet over here.

[Eastcoasthandle]

Thanks guys, I finally got through to her and she is shipping it today. All I had to pay is shipping cost. You either pay $5 for ground or $20 for overnight.
Call 502-995-0883 then hit 0 for the operator and ask for the bios dept.
If you don't reach her leave your name and direct phone number. She says they do return calls.
how to remove bios chip (http://images.google.com/imgres?imgurl=http://www.biosflash.com/images/plcc-zange_s.gif&imgrefurl=http://www.biosflash.com/e/bios-chip-removal.htm&h=100&w=100&sz=3&hl=en&start=11&tbnid=PHUlP5PmDJSFOM:&tbnh=82&tbnw=82&prev=/images%3Fq%3Dremoving%2Bbios%2Bchip%26svnum%3D10%2 6hl%3Den%26lr%3D%26client%3Dfirefox-a%26rls%3Dorg.mozilla:en-US:official%26sa%3DN)

[Eastcoasthandle]

Is there any other way to remove this bios chip with having to pay for a puller?

[GoldenTiger]

Is there any other way to remove this bios chip with having to pay for a puller?


I don't think safely, I got one at RadioShack a long time ago for $4 or so.

[Gun_Strife]

wow that looks like fun
gl east, i suggest buy the tool check around they should be cheap

[Tallman]

Is there any other way to remove this bios chip with having to pay for a puller?

I jsut used a small screwdriver like a jewelers one and pry it up from under a corner. Use two opposite corners and go a little at a time one each. It comes out very easy.

Also, I got an email reply from her. This is it:

"Thank you for choosing Asus Motherboard.

Riz, our engineer, will help you with Bios Chip.



Regards,



Portia "



Whatever that means:rolleyes:

[davefr]

Thanks guys, I finally got through to her and she is shipping it today. All I had to pay is shipping cost. You either pay $5 for ground or $20 for overnight.
Call 502-995-0883 then hit 0 for the operator and ask for the bios dept.
If you don't reach her leave your name and direct phone number. She says they do return calls.
how to remove bios chip (http://images.google.com/imgres?imgurl=http://www.biosflash.com/images/plcc-zange_s.gif&imgrefurl=http://www.biosflash.com/e/bios-chip-removal.htm&h=100&w=100&sz=3&hl=en&start=11&tbnid=PHUlP5PmDJSFOM:&tbnh=82&tbnw=82&prev=/images%3Fq%3Dremoving%2Bbios%2Bchip%26svnum%3D10%2 6hl%3Den%26lr%3D%26client%3Dfirefox-a%26rls%3Dorg.mozilla:en-US:official%26sa%3DN)

Thanks for posting. I ordered one even though I feel they should have supplied them freight prepaid for P5W DH owners.

It's always a good idea to have a spare BIOS chip.

[Beenom]

I jsut used a small screwdriver like a jewelers one and pry it up from under a corner. Use two opposite corners and go a little at a time one each. It comes out very easy.

Also, I got an email reply from her. This is it:

"Thank you for choosing Asus Motherboard.

Riz, our engineer, will help you with Bios Chip.



Regards,



Portia "



Whatever that means:rolleyes:

That's good, that means the engineer that dealt with me should email you soon asking for a few details maybe, like address and board serial number. Good luck

[Tallman]

Thanks for posting. I ordered one even though I feel they should have supplied them freight prepaid for P5W DH owners.

It's always a good idea to have a spare BIOS chip.

I totally agree. It says on box and in manual that Conroe is supported! With my bios 0401 that it shipped with, its not supported.

[ewitte]

I'm not sure what to think. My chip says 0502 but it looks like the company I purchased it on ebay opened it but none of the accessories. Possible for flash? Lol at crappy return policies. Its better to go through Asus. Not only does it state you have 1 day to determine DOA it also says it can be 8 weeks for a replacement.

[ewitte]

I jsut used a small screwdriver like a jewelers one and pry it up from under a corner. Use two opposite corners and go a little at a time one each. It comes out very easy.

I remember getting one of those with a MB. I think it was sold with the MB.

[Tallman]

I got something similar with a mobo purchase, but it was for pulling jumper caps

[Mikep7779]

the 0502 and up supports the conroe correct?

[David9799]

Thanks guys, I finally got through to her and she is shipping it today. All I had to pay is shipping cost. You either pay $5 for ground or $20 for overnight.
Call 502-995-0883 then hit 0 for the operator and ask for the bios dept.
If you don't reach her leave your name and direct phone number. She says they do return calls.
how to remove bios chip (http://images.google.com/imgres?imgurl=http://www.biosflash.com/images/plcc-zange_s.gif&imgrefurl=http://www.biosflash.com/e/bios-chip-removal.htm&h=100&w=100&sz=3&hl=en&start=11&tbnid=PHUlP5PmDJSFOM:&tbnh=82&tbnw=82&prev=/images%3Fq%3Dremoving%2Bbios%2Bchip%26svnum%3D10%2 6hl%3Den%26lr%3D%26client%3Dfirefox-a%26rls%3Dorg.mozilla:en-US:official%26sa%3DN)

Didn't i say that is post #15

I need to get me that tool to remove the bios chip. I used a small screw driver and broke the corner off where there is a slot. Still works though :)

[Tallman]

OK, what time of day should I try calling them?
ie.. What time zone is that number in?
I am in Michigan, EST GMT -5.00.
What time should I call?