UH-OH trading problem! What would you do?

[cirthix]

Ok, so i sold some guy a working proc about a week back and he wanted to pay in two installments, one before and one after. His heatware was pretty good, so i said fine and in a few days a MO came in. I shipped the chip out and a couple of days later, he said it was dead, so he shipped back the proc. I tested it today and it is indeed dead, not even a post :(.

I know the chip worked before I shipped it and have a 3dmark up on the orb that shows it working(but stupidly deleted or lost the prime stable screenshot, dumb me), but i'm not sure if that's enough proof.

What woud you guys do in my situation?

[cirthix]

come on guys...

[nn_step]

If you promise NO DOA, refund

[RyderOCZ]

How long had the chip been setting before you shipped it?

Are you 100% sure the buyer did not put it in something or handle it improperly and cause the damage?

Did the seller put it in a board that fully supported it?

[cirthix]

How long had the chip been setting before you shipped it?

Are you 100% sure the buyer did not put it in something or handle it improperly and cause the damage?

Did the seller put it in a board that fully supported it?

I primed the chip for 2 hours 0 errors the day before I shipped it. It went straight from the comp to the same cpu-holder that newegg ships oem cpus in (the little clear plastic cases with the two black pieces of antistatic foam).

They put it in a compatable mobo. I can't say wether or not they handled it improperly.


@nn step. I didnt guarantee no doa, but i did say that it worked perfeclty.

[WeStSiDePLaYa]

I primed the chip for 2 hours 0 errors the day before I shipped it. It went straight from the comp to the same cpu-holder that newegg ships oem cpus in (the little clear plastic cases with the two black pieces of antistatic foam).

They put it in a compatable mobo. I can't say wether or not they handled it improperly.


@nn step. I didnt guarantee no doa, but i did say that it worked perfeclty.


i see two options here.

1. refund them the money and cut your losses. and keep a good heat record.

OR

2. if you beleive it is their fault, send them the chip back at their cost and take a stain on your heatware.

[ocmyface]

TBH without a screenshot proving that it was working stable before you shipped it out, which can actually be faked quite easily, it basically becomes your word against his. so as westsideplaya said - take the money or save your heat. depends which is more important.

however another option would be to refund 50% in exchange for a neutral heatware which would show you tried to meet his needs but at the same time you didnt just take his word for it, which as long as you have good heatware too, people will understand. one mishap on a healthy heat record isnt too devastating

oh and if you bought insurance then make a claim with the company just to show that you are trying to do something about it and not just sitting on your ass with half of his money

aannndddd last tip: ask him to take a picture of the box and packaging material and email it to you because chances are that if the cpu was killed during shipment, the box is going to have some sort of dent/rip in it or somethign to indicate physical damage, otherwise it is likely that he killed it installing it

[zabomb4163]

was it retail? i'd send it in for warrenty if the chip died randomly...

[cirthix]

couple of things:

it was an es chip, so no waranty

not damaged during shipping

shipped via usps

i'm in quite the situation here :(

[ahmad]

Hard to judge without hearing the other side of the story. But I can tell you this: if the person doesn't say a lot, he is probably telling the truth. If he is sending you long messages, he is most likely not saying the truth.

You sent a working chip, he either got it broken or broke it. Meaning if you had any shipping insurance, it would take care of it (if he wasn't lying).

Otherwise, I'd say its a 50/50 mistake.

Also, it seems fishy he would offer to pay only one half. As if he was expecting something like this to take place (and in either case, he would only lose half the cost if it didn't work out).

[cirthix]

Hard to judge without hearing the other side of the story. But I can tell you this: if the person doesn't say a lot, he is probably telling the truth. If he is sending you long messages, he is most likely not saying the truth.

You sent a working chip, he either got it broken or broke it. Meaning if you had any shipping insurance, it would take care of it (if he wasn't lying).

Otherwise, I'd say its a 50/50 mistake.

Also, it seems fishy he would offer to pay only one half. As if he was expecting something like this to take place (and in either case, he would only lose half the cost if it didn't work out).

The chip really is dead, it doesnt even post, he mailed it back to me and i've tested it myself :(.

[Movieman]

It's a toughie..if it's not huge money, no brainer to me to refund the $$..If we're talking big bucks I'd get the guy on the phone first and get more info..
Sorry to here this..It sucks but it's one of those "inbetweens" that your sort of stuck with.

[Theta]

Also, it seems fishy he would offer to pay only one half. As if he was expecting something like this to take place (and in either case, he would only lose half the cost if it didn't work out).

Maybe it's just an unfortunate coincidence, but this is enough to make me wonder. I really wouldn't recommend claiming insurance on an ES chip. They are considered commercial samples, and have no replaceable value.

You, him, or both of you are going to be out some money. :(

[ocmyface]

couple of things:

it was an es chip, so no waranty

not damaged during shipping

shipped via usps

i'm in quite the situation here :(

you answered your own question right there. whether he belives you or not, you shipped it out in working condition. it wasnt damaged during shipment, so the chip is still in perfect physical condition with no visible damage to the package but it wont POST. properly packaged CPUs dont jsut break, it takes alot of physical force on all of that padding to break a cpu. the box would break before the cpu would, therefore you can only assume that he broke it, and unless he can give you some form of proof that it arrived broken then you should believe him no more than he should believe you. so it becomes a standoff and each man walks away with half the money. now if he leaves you a neg heat then you can easily retaliate with what ive said here.

[RAMMAN]

refund them the money and cut your losses. and keep a good heat record.

i say cirthix should do that.

[WeStSiDePLaYa]

you answered your own question right there. whether he belives you or not, you shipped it out in working condition. it wasnt damaged during shipment, so the chip is still in perfect physical condition with no visible damage to the package but it wont POST. properly packaged CPUs dont jsut break, it takes alot of physical force on all of that padding to break a cpu. the box would break before the cpu would, therefore you can only assume that he broke it, and unless he can give you some form of proof that it arrived broken then you should believe him no more than he should believe you. so it becomes a standoff and each man walks away with half the money. now if he leaves you a neg heat then you can easily retaliate with what ive said here.


good point.

id have to say personally, i probably wouldnt refund the person, but exactly what id do would depend on his heat and what his character is like. he could have killed it without knowing it and its his innocent mistake, or he could have killed it with insufficient cooling or pushing it too hard, and is looking to recoup his money.

i wouldnt as i dont have the extra cash, but if you could spare it you are able to consider it more.




does the person seem inexperienced or anything?

[cirthix]

@movieman: the price was 275

@theta: i think it was just a coincidence

@ocmyface: proof is easier said than done

@westsideplaya: i think he's capable of installing a cpu hehe. he says he knows his stuff.

[wforl]

well what about the timescale!, i mean he could have broken it by pushing too hard fairly quicky, but try and work out how long he had it before he complained it was broken, if its a day or so, i wouldn't refund it, because then it would sound like he had pushed it too hard,


just an idea!

[Movieman]

@movieman: the price was 275

@theta: i think it was just a coincidence

@ocmyface: proof is easier said than done

@westsideplaya: i think he's capable of installing a cpu hehe. he says he knows his stuff.
I think I'd get the guy on the phone and find out as much detail as possible and ask all the "trick" questions to find out his knowledge level.
As was said here above, it may have been an honest error on his part and he may not have even known that he was the cause of killing it..and he may well know and isn't about to lose $275.00..
You got to ask the questions and follow your heart..also good to know his background..Does he have a history of this?
Good Luck pal!

[cirthix]

@worfl
shipped on the 15th, declared dead on the 19th. apparently it didnt post for him on the first try even.

@movieman, afaik, he has no background of this, his heatware is 45-0-0

[zabomb4163]

I'm afraid to say that you should probably refund his money. Turning the situation around I would not want to be in his situation. If I paid 275$ for a processor and it did not post i would expect a refund....

but i see your reasons for hesitance as well.