EK news - No RMA if you have PTnuke ... ** edit **

[Boulard83]

News

Additives in water loop! - 14/12/2010

We formally inform all customers using PT NUKE (or any other similar aggressive additives) in their water cooling loop that no RMA will be admitted.

Please note that damage to acrylic reservoirs caused by aggressive liquid has distinctive pattern therefor it is easily recognisable.

http://www.ekwaterblocks.com/index.p...t01returnid=17


Well .... im using PTnuke for ages now, 2-3drop per loop with distilled.

I guess the trouble is if you use too much of it and the loop become to aggressive.


Edit : At least EK will test PTnuke ( PHN and/or CU )

Guys of Xtremesystems,

You know I have always appreciated your opinion, and I can say we have made some good stuff because of your opinions.
I admit, we may have acted too instinctively, so I am willing to give PT NUKE another try.
Alex, are you willing to send me a bottle or two for inside tests?

PS: I hope to see anyone at CES in January

Due to patterns in cracking of reservoir acrylic tube and customers stating using PT NUKE, EK will be thoroughly testing mentioned water additive to find whether PT nuke is causing acrylic to crack.

Edit : 2010-12-22

Hi,

I am sorry for not being able to follow completely this thread.
I appreciate opinion of you guys, but I think you have overreacted at some point.

If anyone has problem with us or with our website contents, we have available contact ways to solve the issue.

We have removed the news, but we will check few the water additives, not just one and will let you know when we have results to share.

Edit 2 : My own PTnuke PHN test.

Before. Marked the acrylic where ill put the Killer Nuke.


2 drop. 100% PTnuke, not diluted.


This morning. Dryed overnight.


Washed with tap water. AS NEW !

[hillywav]

god speed my silver bullet

[Boulard83]

god speed my silver bullet

Loll !

I never had any trouble with PTnuke ( or similair ihand product ). Im just a lil upset by this news ... I have 2 EK-FC580 and i use PTnuke ...

[jumper2high]

Ooh, good thing I don't use that stuff.

[Boulard83]

My guess is that they dont cover RMA if your Acrylic res (or bloc top) is tarnish.

[zalbard]

What about PrimoChill Liquid Utopia Protective Fluid? Is it also dangerous?

[NaeKuh]

WTF..

OK Im gonna have to bash this out with Eddy.

Eddy, PT Nuke PhN = PH NEUTRAL. Uses Benzalkonium Chloride.
http://www.petrastechshop.com/peptpcobi1.html
http://en.wikipedia.org/wiki/Benzalkonium_chloride

YOU SHOULD VERY WELL KNOW WHY PETRA MADE THIS CHEMICAL TO REPLACE THE ORIGINAL
IF YOUR BANNING IT THEN OH MAN... YOUR ASKING FOR IT IN PR.

Even Copper II Sulfate, which PH Nuke comes from is not aggresive when used lightly.
How much is OVERDOSE? 1 full bottle.

1-2 Drops will not be aggresive.. it wil not make the SO4 anywhere near aggresive.

Eddy WTF are you doing?

ARE YOU TARGETING ALEX DIRECTLY?

because what your saying makes ABSOLUTELY NO SENSE from a chemist view.

[Boulard83]

+1 Naekuh ...

Thats why i posted it as soon as i saw it. I alwais used 2-3 drop per loop without issue ...

[NaeKuh]

+1 Naekuh ...

Thats why i posted it as soon as i saw it. I alwais used 2-3 drop per loop without issue ...

I want eddy to explain this.

Because it sounds to me like he's targeting ALEX.

And if thats the case, then as i said, he's about to get a very big hit in PR.

[millertime359]

Where has Eddy been anyways? I don't think he has posted since he last posted the idea of voiding RMA for using Nuke.

It would be nice if he could give us an idea why he is doing this considering there have been a couple of questions about it.

[Confuzzled]

Sorry but I don't see how a couple of drops in an entire loop can affect the materials on such a scale that it would damage them.

I say this because I have been using PTNuke in my loop for three years with two EK blocks.

Sorry even though I am no chemist. I am not buying it.

Something is off with this.

[NaeKuh]

Sorry but I don't see how a couple of drops in an entire loop can affect the materials on such a scale that it would damage them.

I say this because I have been using PTNuke in my loop for three years with two EK blocks.

Sorry even though I am no chemist. I am not buying it.

Something is off with this.

which is why im saying this is BULL DOOKIE.

Eddy explain please...

Or Tibor.. i think your the eK Rep now... Explain.. b4 we start a mass boycott.
And trust me.. eK wont be missed with Koolance + Aqua Computers + Swiftech + XSPC + Feser + DD... which none of these guys are following ur move.
God not even Feser followed your model... seriously what are u guys doing?

I dont appreciate you guys blacklisting Alex without a valid reason... which to me it sounds like you guys are.

[Martinm210]

......

[Kenjiwing]

Not sure what's going on in Eddy's mind..

He used to respond to all of my customer service emails asking questions about products or problems im having with products.. Does not respond anymore..
We have a new rep on the forums which isnt bad but id still like to see Eddy
and now this..

Its all a little weird.

[matari]

I am not sure why they are banning PT Nuke. I am assuming they have had more RMAs then they expected, and banning PT nuke will reduce the numbers of RMAs they will have to respond to.

[Movieman]

Most rediclous thing I've heard this year outside of the TSA gropings!

[Petra]

Well, now.... this is an interesting development.

While I can probably think of several reasons for Eddy & Co. to be less than pleased with me, I'm going to give him the benefit of the doubt and chalk this one up to "not-invented-here" syndrome.

That said, describing either of the Nuke biocides as "aggressive" is positively asinine--when used as directed, we're talking about between 0.6ppm and 2ppm of chemicals that are quite tame. You want chemicals to target? How about isopropyl alcohol and chlorine bleach... In a reasonably buffered coolant mix (e.g. automotive anti-freeze solutions, HydrX, pre-mixed coolants, etc.), Nuke -Cu shouldn't have a substantial impact on coolant pH (in straight distilled, though, you will see a pH drop...which is why Nuke -PHN was released). Nuke -PHN, on the other hand, won't significantly impact coolant pH even when added to straight distilled water (a massive dose of Nuke -PHN will actually raise the pH ever so slightly).

Additionally, if you're going to blacklist a product with no solid reasoning, at least get the product name(s) right and be specific.

Nuke -Cu: Copper sulfate biocide solution, blue in color (does not change coolant color), originally released in 2006, intended to be used at concentrations between 0.57ppm CuSO4 and 1.14ppm CuSO4

Nuke -PHN: Benzalkonium chloride biocide solution, clear in color, originally released in 2008, does not appreciably impact coolant pH, intended for use at a concentration of 2ppm benzalkonium chloride

It doesn't help his case any that people have been using copper sulfate in water cooling systems for a very, very long time... longer than Eddy has been in business (this is assuming that he's targeting the Nuke -Cu).


A note of full disclosure: I no longer have any financial interest in the Nuke -Cu and Nuke -PHN biocides. I'm chiming in merely because this bothers me...

[Confuzzled]

Can Nuke still be bought? I think I lost my bottle of it ................

[gmat]

I'd give him the benefit of the doubt so far and say he would refer to the many anti-corrosion additives that actually contain alcohols (which indeed destroys acrylic) ? And named PT Nuke (-cu i guess ?) without knowing it was rather different from the others ? I have seen a lot of alcohol-based additives sold for PC watercooling here in Europe, hell i even used one myself not knowingly and cracked a Swifty micro res because of it. It's just weird he named a product actually, and one that seems rather neutral towards acrylic...?

[Boulard83]

We all wait for an EK answer ......

[millertime359]

Can Nuke still be bought? I think I lost my bottle of it ................

http://www.sidewindercomputers.com/peptpcobi1.html

http://www.sidewindercomputers.com/peptcobi1.html

[Petra]

Can Nuke still be bought? I think I lost my bottle of it ................

Yes, it's still available from multiple stores.

*edit* millertime359 beat me to it...

[millertime359]

I'd give him the benefit of the doubt so far and say he would refer to the many anti-corrosion additives that actually contain alcohols (which indeed destroys acrylic) ? And named PT Nuke (-cu i guess ?) without knowing it was rather different from the others ? I have seen a lot of alcohol-based additives sold for PC watercooling here in Europe, hell i even used one myself not knowingly and cracked a Swifty micro res because of it. It's just weird he named a product actually, and one that seems rather neutral towards acrylic...?

He brought this up a month ago in another forum himself. At that point it was just a thought and hadn't implemented the ban.

I questioned him in that thread and another thread was started a few weeks later asking about PT Nuke being banned. He never answered and considering it was brought up early, I pretty certain he isn't mistaking it for something else.

edit: @ Petra.

[penguins]

God, this thread is like wildfire. It is rather interesting isn't it? makes you think Statistics were incorrectly used here. like saying putting coffee in a mug leads to broken mugs. so i guess you gotta change what it goes into... paper cup? lol what's eco friendly these days? bio degradable vegitable cup? swiftech?

[gmat]

Well either it has an actual effect on acrylic and then they can detect it during maintenance, and then they have full right to deny RMA (debatable, but i can understand their point), or it doesnt and they wont be able to detect it in which case the point is just about the product naming, because in that case using PT nuke wouldnt be detectable..?